Senior Site Reliability Engineer

ShiftKey; United States; Remote; USD 140,000 - 180,000; Full time

Benefits offered by this job

Inclusive culture

Hybrid-friendly office spaces

Health, vision, dental coverage

Benefits from day one

Generous PTO & holidays

401(k) employer match up to 6%

Paid parental leave

Mental health resources

Job summary

ShiftKey seeks a Senior Reliability professional to own the SaaS platform's reliability and incident response. You will steward cloud infrastructure on AWS/Azure, ensure availability, and build guardrails for safe deployments. You’ll work on a small, autonomous team and shape how reliability evolves on a regulated platform.

You will mentor teammates, drive automation, and collaborate with engineering across time zones in a fully remote US role.

Qualifications

• 5+ years running production infra on AWS/Azure at real scale.
• Hands-on Kubernetes and Terraform with incidents, not only deployments.
• Incident ownership from detection through postmortem.
• Strong automation in Python and Bash; observability tooling.
• Ability to defend judgment calls without a manager present.
• Experience mentoring other engineers; comfortable with AI tools.

Responsibilities

• Own reliability, availability and incident response for our SaaS platform.
• Maintain and extend cloud infrastructure across AWS and Azure, as code.
• Run and improve the Kubernetes-based production environment.
• Write production automation; scripting is a daily activity.
• Collaborate with software teams to enable safe deployments.
• Mentor teammates and shape the growth of the reliability function.

Skills

5+ years experience

Python

Bash

Incident ownership

Autonomy & mentoring

AI tools in daily work

Tools

AWS

Azure

Kubernetes

Terraform

Prometheus

Grafana

CloudWatch

Job description

About ShiftKey

ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. Leveraging marketplace dynamics and deep industry knowledge, the company is playing a vital role in mitigating America's healthcare staffing shortages, enabling direct connections between facilities and healthcare professionals. By offering the opportunity to work as much or as little as they choose and putting the power back into the hands of healthcare workers, ShiftKey is bringing more licensed professionals back into the workforce, a solution that is solving a major crisis in healthcare. For more information, visit www.ShiftKey.com.

The role

You're a healthcare technology company running two products: a SaaS platform and a two-sided marketplace platform, both operating under strict regulatory requirements. This role focuses on the SaaS side, the product our customers rely on to run their day. When it's down, they feel it. You'd own its reliability: keeping it available, keeping the infrastructure underneath it stable and secure, and building the guardrails that let other engineering teams ship without breaking things.

This is a senior seat on a small team, and the team is still being built out. You won't be handed a finished reliability practice or a long runbook. You'll make real calls, and some of them will be ambiguous. In return you get a lot of autonomy, a lot of influence over how we do things, and a chance to leave a visible mark on a regulated platform that matters.

Where you'll work

This is a fully remote position based in the United States. You should be comfortable working asynchronously and partnering with teammates in different time zones.

What You'll Be Doing

• Owning reliability, availability and incident response for our SaaS platform, from detection through postmortem.
• Maintaining and extending our cloud infrastructure across AWS and Azure, managed as code.
• Running and improving our Kubernetes-based production environment.
• Writing production automation. Scripting is a daily part of this job.
• Working closely with software engineering teams so that deploying safely is the easy path, and becoming the person they trust on infrastructure risk.
• Mentoring teammates toward independence and helping shape how the reliability function grows.

What You'll Need

• 5+ years running production infrastructure on AWS and Azure at real scale, ideally for a SaaS product.
• Production Kubernetes and Terraform experience, with real incidents behind you, not only deployments.
• Hands-on incident ownership: you can walk us through one you handled from detection to postmortem.
• Strong automation skills, ideally in Python and Bash, plus experience with observability tooling such as Prometheus, Grafana or CloudWatch.
• Comfort making and defending judgment calls without a manager in the room, and experience mentoring other engineers.
• Comfort in a mixed-language environment, and a habit of using AI tools in your daily work.

Perks of working for ShiftKey

• Inclusive and collaborative work environment where all voices are valued.
• Hybrid-friendly office spaces designed to be fun and engaging.
• Comprehensive health, vision, and dental coverage.
• Benefits begin on your first day.
• Generous PTO and company-paid holidays, including flexible floating holidays.
• 100% 401(k) employer match up to 6%.
• Paid parental leave.
• Wellness support, including access to mental health resources.

Our Commitment to Diversity

ShiftKey is an equal opportunity employer and is committed to embracing diverse and individual perspectives shaping our culture and contributing to the solutions that transform the world. We actively work to create an inclusive environment for employees to thrive.

EEO Statement

ShiftKey does not discriminate based on race, religion, color, sex, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment is decided based on qualifications, merit, and business needs. ShiftKey is committed to providing reasonable accommodation to applicants with a mental or physical disability, please contact: [e-mail]