Senior Site Reliability Engineer

Thumbtack; United States; Remote; USD 170,000 - 260,000; Full time

Job summary

Thumbtack is seeking a Site Reliability Engineer committed to enhancing the reliability and scalability of its platform. The role involves designing systems for optimal performance and collaborating across departments while supporting Thumbtack's mission to empower local economies. Candidates should have extensive AWS and Linux expertise, along with strong communication skills and a passion for problem-solving.

Qualifications

• Extensive fluency in AWS and Linux.
• Expertise in designing and troubleshooting distributed systems.
• Ability to communicate effectively with cross-functional partners.

Responsibilities

• Design, create, and maintain systems to improve availability and efficiency.
• Set architectural direction of infrastructure and platform services.
• Participate in on-call duties as needed.

Skills

AWS

Linux

Large-scale distributed systems

Communication

Problem solving

Job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Site Reliability Engineering Team

Thumbtack's Site Reliability Engineering team focuses on creating and maintaining a reliable, secure, and scalable platform vital for a seamless user experience. As a key contributor, you will design and support resilient systems, prioritizing high performance, availability, and throughput, with a focus on minimizing service disruptions, downtime, and latency. SRE impacts Thumbtack’s ecosystem across the entire stack, from linux systems to applications that drive the customer experience. Our work is high leverage impacting how Engineering, Applied Science, and many other teams deliver, run, and observe systems.

The Site Reliability team is responsible for a broad set of technologies and systems with expectations to collaborate across the business. We are expected to develop and enhance existing capabilities while ensuring scalability, reliability and resiliency of infrastructure and software. You’ll work with engineering teams ranging from product development, developer experience, and backend infrastructure to collaboratively build Thumbtack’s ecosystem of platform services that have the right impact at the right time. Thumbtack values its cross functional collaborative culture, and you’d be positioned to contribute to the future direction and success of the engineering platform that serves as the engine of our applications.

What you'll do

• Design, create, and maintain software and systems to improve the availability, scalability, and efficiency of Thumbtack's services
• Set the architectural direction of infrastructure and platform services while supporting the engineering organization
• Design and implement tools and processes used for deployment, change, service, and infrastructure management
• Troubleshoot and debug critical systems throughout the SDLC
• Contribute to the evolution and performance of capabilities we provide to engineering as a platform organization
• Capacity planning and demand forecasting, anticipating performance bottlenecks
• Participate in rotating on-call duties

In order to be successful, you must bring

• Extensive fluency in AWS and Linux
• Expertise in designing, analyzing, and troubleshooting large-scale distributed systems across web technologies like: DNS, TLS, HTTP/S, TCP/IP
• Ability to decompose complex problems while understanding the tradeoffs necessary to deliver impact
• Demonstrable knowledge of instrumenting, operating, and observing a distributed system of microservices in a production cloud environment
• Ability to communicate clearly and effectively to cross functional partners of various technical levels
• Passion for reducing toil and improving developer experience

Expected salary ranges

• For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $200,900 - $259,900.
• For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $180,800 - $234,000.
• For candidates living in all other US locations, the expected salary range for this role is currently $170,800 - $221,000.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [e-mail] .

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .

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Thumbtack currently supports remote work in a number of locations across the United States, Ontario and the Philippines. Using the drop down list below, please select the location you intend to work from. If you are not currently located in or able to work from a location listed below, please select "Location not listed." * Select...

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At Thumbtack, we’re building more than a product. We’re building local economies and stronger communities. Leveling the playing field so even the smallest of businesses has a fair shot at success. And we believe diversity is essential to making this happen. We use your answers below to better understand who is interested in joining the team and whether we’re considering a diverse group of people for our open roles. Your response will be confidential, and neither your answers nor your participation or non-participation will affect our consideration of your candidacy.