Senior Shuttle Dispatcher — Denver Airport

Reimagined Parking Inc.; Aurora (CO); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Health plans

401(k) plan

Life insurance

Employee assistance program

Job summary

Reimagined Parking Inc. at Denver International Airport seeks a Shuttle Dispatcher to oversee daily shuttle operations and guide the dispatcher team from the main shift. You will maintain real-time oversight of movements, coach staff, and ensure service levels meet standards.

The role requires coordinating with drivers, maintenance, and customer service, plus hands-on duties during peak times and coverage gaps. Join our team and support 24/7 operations.

Qualifications

• Minimum 2+ years of recent transportation, dispatch, or shuttle operations experience.

Responsibilities

• Monitor and coordinate shuttle bus operations using dispatch software, GPS systems, reports, and two‑way radio communication.
• Provide directions to dispatchers to ensure proper vehicle assignments, route coverage, and on‑time performance.
• Assist with predicting shuttle movement, arrival times, and service flow based on available tools and system data.
• Adjust service levels based on passenger volume, peak periods, and operational demands.
• Step in to perform dispatch duties directly when needed.
• Serve as the senior dispatcher on duty, supporting the dispatcher team during all shifts.
• Train new dispatchers on systems, procedures, and communications protocols.
• Provide ongoing coaching, performance feedback, and guidance.
• Support the Supervisor/Manager in enforcing policies, procedures, and safety expectations.
• Assist with shift handoff communication and continuity planning.
• Maintain constant communication with drivers, maintenance staff, customer service, supervisors, and management.
• Relay service adjustments, route changes, or special instructions to drivers.
• Report on vehicle issues, delays, or incidents to maintenance and leadership.
• Support customer service teams with information related to shuttle arrivals, delays, or service updates.
• Prepare and review daily operations reports, logs, service performance documentation, incident notes, and staffing records.
• Ensure accurate recordkeeping for operational audits, compliance, and service‑level reporting.
• Track and document equipment issues, driver performance concerns, and route deviations.
• Operate shuttle vehicles as needed to support service, cover staffing gaps, or reposition fleet vehicles.
• Assist with emergency situations, special events, or service interruptions.

Skills

Dispatch systems

Fleet operations

Route scheduling

Verbal communication

Written communication

Multitasking

Microsoft Word

Microsoft Excel

GPS systems

ADA knowledge

Tools

Dispatch software

Radios

Computers

Tablets

GPS systems

Job description

Reimagined Parking Inc. at Denver International Airport seeks a Shuttle Dispatcher to oversee daily shuttle operations and guide the dispatcher team from the main shift. You will maintain real-time oversight of movements, coach staff, and ensure service levels meet standards.

The role requires coordinating with drivers, maintenance, and customer service, plus hands-on duties during peak times and coverage gaps. Join our team and support 24/7 operations.