Senior SharePoint Administrator

SAIC; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

SAIC is seeking a Senior SharePoint Administrator to support day-to-day administration, maintenance, and end-user support for SharePoint Online/On-Premises. The role emphasizes growth in SharePoint, Microsoft 365, and enterprise collaboration platforms, with a strong customer-service focus.

Responsibilities include site and permission management, troubleshooting access issues, migration support, and governance collaboration. Public trust eligibility and a background in IT are preferred.

Qualifications

• BS Degree or 4 years of equivalent work experience.
• 5 years of SharePoint administration experience.
• Public trust eligibility (U.S. Citizenship).
• Basic understanding of SharePoint Online and/or SharePoint Server.
• Troubleshoot permissions inheritance, sharing settings, and ACLs.
• Familiarity with Microsoft 365 apps (Teams, OneDrive, Outlook).
• Basic knowledge of Active Directory / Azure Active Directory.
• Proven customer service skills and professional communication.
• Strong problem-solving and communication skills.
• Microsoft certifications (MS-900, MS-700, MS-300) (preferred).
• Experience with Power Automate or Power Apps (preferred).
• Basic HTML/CSS/JSON for SharePoint customization (preferred).
• Governance and compliance awareness (preferred).
• SharePoint migration tools experience (preferred).
• Using audit logs to investigate permission issues (preferred).
• Helpdesk/IT support experience with a customer focus (preferred).

Responsibilities

• Administer SharePoint Online and/or SharePoint On-Premises environments.
• Create and manage SharePoint sites, libraries, lists, and permissions.
• Troubleshoot permission issues including inheritance and ACLs.
• Investigate and correct permission misconfigurations at all levels.
• Provide prompt, professional end-user support.
• Serve as a primary SharePoint support contact.
• Assist with user accounts and security group assignments.
• Monitor system performance, storage, and usage reports.
• Support content migrations to SharePoint.
• Create and maintain documentation and training materials.
• Assist governance policy development for SharePoint.
• Collaborate on Microsoft 365 integrations (Teams, OneDrive, Power Automate).
• Test updates/patches before deployment.
• Escalate complex issues to senior admins as needed.
• Follow up with end users to confirm resolution.

Skills

Customer service

Troubleshooting

Communication

Attention to detail

Multi-tasking

SharePoint permissions

Education

BS degree or equivalent experience

Tools

SharePoint admin tools

Audit logs

ShareGate

SPMT

Power Automate

Job description

Description

SAIC is looking for a Senior SharePoint Administrator will assist in the day-to-day administration, maintenance, and support of the organization's Microsoft SharePoint environment. This role is ideal for a motivated individual looking to grow their skills in SharePoint administration, Microsoft 365, and enterprise collaboration platforms. The successful candidate will also possess strong customer service skills, ensuring end users receive prompt, professional, and effective support.

Key Responsibilities:

• Assist in the administration and maintenance of SharePoint Online and/or SharePoint On-Premises environments


• Create and manage SharePoint sites, libraries, lists, and permissions


• Troubleshoot and resolve SharePoint folder and file permission issues, including broken inheritance, incorrect access levels, and unauthorized access concerns


• Investigate and correct permission misconfigurations at the site, library, folder, and file level


• Provide excellent customer service when working with end users to identify and resolve access-related and general SharePoint issues in a timely and professional manner


• Serve as a friendly and knowledgeable point of contact for SharePoint-related support requests, ensuring a positive experience for all users


• Assist with user account management, access control, and security group assignments


• Help monitor system performance, storage, and usage reports


• Support the migration of content and data to SharePoint


• Create and maintain basic documentation, guides, and training materials for end users


• Assist in the development and implementation of SharePoint governance policies


• Collaborate with IT team members on Microsoft 365 integrations (Teams, OneDrive, Power Automate)


• Participate in testing updates, patches, and new features before deployment


• Escalate complex issues to senior administrators as needed


• Follow up with end users after issue resolution to ensure satisfaction and confirm problems have been fully addressed

Qualifications

Required Qualifications:

• BS Degree or 4 years of equivalent work experience in lieu of degree


• 5 years of experience with SharePoint administration or a similar role


• Ability to obtain and maintain a public trust requiring U.S. Citizenship


• Basic understanding of SharePoint Online and/or SharePoint Server


• Demonstrated ability to troubleshoot SharePoint folder and file permission issues, including understanding of permission inheritance, sharing settings, and access control lists


• Familiarity with Microsoft 365 applications (Teams, OneDrive, Outlook)


• Basic knowledge of user permissions and Active Directory / Azure Active Directory


• Proven customer service skills with the ability to handle support requests professionally, patiently, and efficiently


• Strong problem-solving and communication skills

Preferred Qualifications:

• Microsoft certifications (e.g., MS-900, MS-700, or MS-300)


• Experience with Power Automate or Power Apps


• Basic knowledge of HTML, CSS, or JSON for SharePoint customization


• Familiarity with SharePoint governance and compliance best practices


• Experience with SharePoint migration tools (e.g., ShareGate, SPMT)


• Experience using SharePoint admin tools and audit logs to investigate permission and access issues


• Prior experience in a helpdesk or IT support role with a customer-facing focus

Skills & Competencies:

• Excellent customer service skills with a professional and approachable demeanor


• Ability to remain patient and empathetic when assisting users of varying technical skill levels


• Attention to detail


• Strong organizational skills


• Eagerness to learn and adapt to new technologies


• Effective written and verbal communication


• Ability to manage multiple tasks and priorities


• Strong understanding of SharePoint permission structures including site owners, members, visitors, and custom permission levels


• Ability to clearly explain permission-related issues and resolutions to non-technical end users


• Commitment to providing a high level of service and ensuring end user satisfaction

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

REQNUMBER: 2614965

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability