Senior Services Technician (PCN 062375)

State of Alaska; Anchorage (AK); On-site; USD 48,000 - 64,000; Full time

Job summary

State of Alaska in Anchorage seeks a detail-oriented clerical professional to support program closures, COS communications, DSM monitoring, and mail processing. You will collaborate with legal representatives, Care Coordinators, PCA agencies, and managers, handling sensitive information in a fast-paced government environment.

This role offers a hybrid work arrangement after training, with a focus on accuracy, client service, and regulatory compliance to safeguard services for seniors and

Qualifications

• High school graduation or equivalent with three years of clerical experience and one year in public health, healthcare services, senior services, or related fields.
• College education from an accredited college may substitute for the required experience in social services or related field.

Responsibilities

• Initiate and support program closures for cases with no Medicaid or other specified conditions and handle transitions to long-term care.
• Process Change of Status communications including provider, Care Coordinator, hospital admissions/discharges, demographic updates, and address changes.
• Monitor Direct Service Messaging daily and respond promptly to discovery requests from the legal department.
• Communicate with legal representatives, clients, Care Coordinators, PCA agencies, supervisors, and managers by phone and email.
• Assist with mail processing, operate mail equipment, print, monitor DSM, handle returned mail, and contact agencies/clients about address issues.

Skills

Clerical

Customer service

Database admin

Information management

Technical competence

Education

High school graduation or equivalent

College substitution allowed

Job description

THE RECRUITMENT PERIOD FOR THIS JOB ANNOUNCEMENT HAS BEEN EXTENDED

Welcome to the Department of Health.

We’d be delighted to have you join our team.

If you envision yourself in this role and are ready to start an exciting career with us,

This position is open to Alaskan Residents only.

Please check out the residency definition to determine if you qualify.

What you will be doing:

In this position, you will initiate and support various program closures, including cases with no Medicaid, no PCA agency or worker, no Care Coordinator, out-of-state moves, non-utilization, no contact, declined services, excluded living situations, and transitions to long-term care. You will process Change of Status (COS) communications such as provider or Care Coordinator updates, hospital admissions and discharges, legal representative changes, demographic updates, living situations, marital status, and address changes. You will also monitor Direct Service Messaging (DSM) daily and respond promptly to discovery requests from the legal department.

This role includes frequent communication with legal representatives, clients, Care Coordinators, PCA agencies, supervisors, and managers by phone and email. You will assist with mail processing, including operating mail equipment, printing, monitoring DSM, handling returned mail, and contacting agencies and clients when address issues arise.

Our organization, mission, and culture:

Our mission is to promote health, well-being, and safety for individuals with disabilities, seniors, and vulnerable adults by facilitating access to quality services and supports that foster independence, personal choice, and dignity.

The benefits of joining our team:

By joining our team, you will work with a group of professionals committed to the well-being and safety of seniors and individuals who experience a disability. We offer a flexible, fun environment to facilitate access to quality services and support to help meet the needs of clients and families. In your role, you will have direct influence on the manager's ability to effectively and efficiently attain department goals and objectives. You will be provided with opportunities to hone your skills and build knowledge and competencies in new areas.

The working environment you can expect:

Team members and supervisors are located at 1835 Bragaw Street, Suite 350, Anchorage, Alaska. This location is convenient to numerous shops and restaurants. This position is scheduled for a 7.5-hour workday; start and stop times can be flexible between 7 am and 5:30 pm. Hybrid Telework is possible with this position after training and approval from the Division Director.

Who we are looking for:

The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

• Clerical: Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

• Database Administration: Knowledge of the principles, methods, and tools for automating, developing, implementing, or administering database systems
• Information Management: Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. Manages and Organizes Information: Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods.
• Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

High school graduation or equivalent: Three years of clerical experience with one year of experience in public health, health care services, senior services, medical assistance programs, health education, nursing, medical social work, health services administration or a closely related field.

Substitution: College education from an accredited college with a course emphasis in social services or a related field may substitute for the required experience.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.

For specific information in reference to the position, feel free to contact the hiring manager at:

Jerold Fromm/Health Program Manger 2

Phone: [phone]

Email: [e-mail]