Senior Services Technician (General Relief-PCN 021533)

State of Alaska; Anchorage (AK); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Retirement benefits (PERS/TRS)

Job summary

The State of Alaska's Department of Health is seeking a Senior Services Technician in Anchorage to support the General Relief/Central Applications Processing Unit. The role focuses on evaluating and authorizing eligibility for assisted living placements, helping ensure timely access to benefits for seniors and individuals with disabilities.

You will work with providers, clients, and team members to resolve complex cases, bringing clerical and administrative skills to a dynamic, mission-driven

Qualifications

• High school graduation or equivalent.
• Three years of clerical experience with one year of experience in public health, health care services, senior services, medical assistance programs, health education, nursing, medical social work, health services administration or a closely related field.
• College education from an accredited college with a course emphasis in social services or a related field may substitute for the required experience.

Responsibilities

• Receive and process applications for financial assistance for assisted living placements through General Relief Assisted Living Home Care Program to make accurate, timely eligibility determinations and benefit authorizations.
• Collaborate closely with service providers, consumers, and teammates to creatively problem-solve unique, case-by-case situations, while handling a mix of clerical and administrative duties that keep your days interesting and engaging.
• Hybrid remote work may be available for this position after completing a probationary period

Skills

Clerical experience

Public health

Customer service

Education

High school diploma or equivalent

Social services substitution option

Job description

Job Description

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged to Apply.

Welcome to the Department of Health.

We’d be delighted to have you join our team.

This position is open to Alaskan Residents only.

to determine if you qualify.

What You Will Be Doing

You're invited to join our dynamic and mission-driven General Relief Unit team as a Senior Services Technician.

In This Role, You Will

• Receive and process applications for financial assistance for assisted living placements through General Relief Assisted Living Home Care Program to make accurate, timely eligibility determinations and benefit authorizations.
• Collaborate closely with service providers, consumers, and teammates to creatively problem-solve unique, case-by-case situations, while handling a mix of clerical and administrative duties that keep your days interesting and engaging.
• Hybrid remote work may be available for this position after completing a probationary period

If you thrive in a dynamic team setting and want a rewarding role that is engaging, varied, and makes a meaningful impact for Alaskans, we’d love to hear from you.

Our Organization, Mission, And Culture

Our mission is to promote health, well-being, and safety for individuals with disabilities, seniors, and vulnerable adults by facilitating access to quality services. It supports fostering independence, personal choice, and dignity.

The Benefits Of Joining Our Team

You will be a member of the General Relief/Central Applications Processing Unit. This is a friendly team working in a positive, dynamic work environment, committed to quality services for seniors and people with disabilities. The Division promotes continuous learning and personal growth, as well as access to development and advancement opportunities.

The Working Environment You Can Expect

This position is located in Anchorage. The office is located in Northeast Anchorage (1835 Bragaw Street). It is near Costco, East High School, various restaurants, and a coffee shop. Parking is readily available at the office.

You will work closely with other members in both the Division and the Department of Health. There may be an opportunity for a hybrid telework schedule once you have successfully passed the probation period.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position-specific competencies:

• Accountability: Holds self and others accountable for measurable, high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are possibly difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

To view the general description and example of duties for this job class, please go to the following link and search for Senior Services Technician: https://www.governmentjobs.com/careers/Alaska/classspecs

Minimum Qualifications

High school graduation or equivalent:

AND

• Three years of clerical experience with one year of experience in public health, health care services, senior services, medical assistance programs, health education, nursing, medical social work, health services administration or a closely related field.

Substitution:

College education from an accredited college with a course emphasis in social services or a related field may substitute for the required experience.

Additional Required Information

At the time of the interview, please provide the following:

• Three (3) professional references, whom we may contact by phone, are required. One (1) of these references must be your current or most recent supervisor, if not already provided in the application.
• A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to verify that you meet the minimum qualifications.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.

Work Experience

When using work experience not documented in your application, please provide the employer’s name, job title, employment dates, and whether you worked full-time or part-time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met. Document work experience needed to meet the minimum qualifications in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position you are applying for.

If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

The State of Alaska does not provide VISA Employer sponsorships.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.

Contact Information

For specific information in reference to the position, feel free to contact the hiring manager at:

Ziona Brownlow/Acting Health Program Manager II

Phone: [phone]

Email: [e-mail]

Careers With The State Of Alaska Offer MANY Benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
  • AVTEC
  • Confidential
  • Correctional Officers
  • Marine Engineers
  • Mt. Edgecumbe Teachers
  • Supervisory
  • Unlicensed Vessel Personnel/Inland Boatman's Union
  • Exempt employees (not covered by collective bargaining)
  • The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
    • General Government
    • Labor, Trades and Crafts
    • Public Safety Employees Association
    • Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See https://drb.alaska.gov/retiree/ for additional information

Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Twelve (12) paid holidays a year