Office Assistant 2 (PCN 064963)

State of Alaska; Bethel (AK); On-site; USD 40,000 - 52,000; Full time

Job summary

State of Alaska is seeking an Office Assistant 2 for the Bethel Youth Facility located at Bethel, AK. The role involves serving as the primary receptionist, handling incoming calls, greeting visitors, and relaying information about juvenile probation and facility programs.

Under supervision, you will support Juvenile Probation Officers and facility staff, routing inquiries to the right staff and ensuring messages are clear, accurate, and handled with discretion.

Qualifications

• High school diploma or the equivalent.
• One year of clerical experience (greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs).
• Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month).

Responsibilities

• Serve as primary receptionist for Bethel Youth Facility.
• Direct incoming telephone inquiries and greet the public.
• Explain procedures and provide information to the public and other agencies.
• Determine public needs and route to appropriate staff; ensure accurate messages.

Skills

Customer service

Integrity

Attention to detail

Interpersonal skills

Computer skills

Education

High school diploma or equivalent

Job description

THE RECRUITMENT PERIOD FOR THIS VACANCY HAS BEEN EXTENDED

Job Description

This position is open to Alaska Residents Only.

The Division of Juvenile Justice is recruiting to fill a Office Assistant 2 position located in Bethel at Bethel Juvenile Probation Office.

What You Will Be Doing

Under the general supervision of the Bethel District Supervisor, independently performs a wide variety of complex clerical duties in support of Juvenile Probation Officers, and Juvenile Justice Counselors facility staff. Represents the Division of Juvenile Justice as the primary first contact at the Bethel Youth Facility directing incoming telephone inquiries and greeting the public. As the primary reception for the office, provides information, explains procedures to the public and other governmental agencies with information requiring knowledge of juvenile probation and facility programs. After determining public needs, direct to appropriate staff. Assurance of proper messages, taking determination of calls that may need emergency handling and use of proper procedures is required of all contacts.

Our Mission, Values, And Culture

Through Restorative Justice, we hold juvenile offenders accountable for their behavior; promote the safety and restoration of victims and communities; and assist offenders and their families in developing the skills to prevent crime. Our core values include:

• Prioritizing Safety – of our youth, staff, families, and communities.
• Enhancing Strengths - in our youth; in our staff; and in our system.
• Dedication – doing the right things for the right reasons and modeling relentless integrity and leadership.
• Responsiveness – providing timely response to youth, families, victims, staff, and justice partners.
• Respect – for the inherent value of each person's unique strengths and individual differences.

The Benefits Of Joining Our Team

We are a small, close-knit, dedicated team with close ties in the communities we serve. We take pride in working well with the local entities including police departments and courts, tribal partners, district attorney’s, school districts, and residential- and community-based treatment providers. Our caring and dedication to achieving the most benefit to our probationers is recognized throughout our area. Joining our team will bring you the opportunity to have a significant impact on young peoples lives and our communities. We believe in enhancing strengths in our staff by promoting training and professional development.

The Working Environment You Can Expect

This position is located at the Bethel Youth Facility, 950 State Hwy, Bethel. In addition to Bethel, we supervise youth in the 56 villages of the Yukon-Kuskokwim Delta.

This is a fulltime position and as an Office Assistant 2, your work hours will be from 8:00am to 4:30pm, Monday through Friday, with a hour lunch break.

Who We Are Looking For

• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.

To view the general description and example of duties for Office Assistant 2 please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs

Minimum Qualifications

High school diploma or the equivalent.

AND

One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Substitution

Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarterhours equal one month of experience; 150 hours of vocation education equal one month of experience).

Special Note

"High school diploma equivalent" means one of the following: 1) a G.E.D.; 2) completion of any basic adulteducation course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in fullstanding by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.

Some positions in this class may require skill in typing. Recruitment and selection may include this requirement.

Additional Required Information

At time of interview applicant must submit:

• The names and telephone numbers of three (3) professional references.
• Two (2) performance evaluations from previous employers, if available.
• A copy of academic transcripts, to verify post-secondary education used to meet the minimum qualifications. Transcripts are required with each application. (Unofficial are okay, please ensure that the institution name is listed on the transcripts).

EDUCATION

To verify education being used to meet the required minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application. (Unofficial are okay, please ensure that the institution/URL name is listed on the). Transcripts can be attached at the time of application, provided at the time of interview, or if/when requested prior to scheduling an interview.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.

Work Experience

When using work experience not already documented in your application, please provide the employer’s name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported, and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying.

If you are currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

The State of Alaska does not provide VISA Employer sponsorships.

RECRUITMENT SCOPE

This position is open to Alaska Residents Only.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

NOTICE

Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or [phone]. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

LEGAL EMPLOYMENT

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Contact Information

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or [phone] if you are located in the Juneau area. Requests for information may also be emailed to [e-mail].

For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

For specific information in reference to the position please contact the hiring manager at:

Name: Rodney Thomas, Bethel District Supervisor

Phone: [phone]

Fax: [phone]

Email: [e-mail]

Careers With The State Of Alaska Offer MANY Benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
  • AVTEC
  • Confidential
  • Correctional Officers
  • Marine Engineers
  • Mt. Edgecumbe Teachers
  • Supervisory
  • Unlicensed Vessel Personnel/Inland Boatman's Union
  • Exempt employees (not covered by collective bargaining)
• The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
  • General Government
  • Labor, Trades and Crafts
  • Public Safety Employees Association
  • Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Twelve (12) paid holidays a year