Senior Services - Senior Guest Services - Part Time

City of Abilene, Texas

Abilene (TX)

On-site

USD 20,000 - 24,000

Part time

7 days ago

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Job summary

The City of Abilene, Texas seeks a friendly Senior Guest Services staffer for the Rose Park Senior Center. This part-time role greets visitors, answers questions, assists with program information, and supports division staff.

You’ll also help with event setup and teardown, answer calls, and help keep the center running smoothly for seniors. Responsibilities include daily operations support, vehicle transport of food as needed, and ensuring safety and courteous service to the senior community.

Qualifications

High school diploma or GED is required.
Entry level position; preference may be given to individuals with prior customer service experience.
A valid Texas driver’s license is required.

Responsibilities

Greet citizens on arrival and respond to inquiries at Rose Park Senior Center.
Provide administrative support to supervisors and managers.
Support customer services operations by addressing inquiries and informing on center activities.
Set up, tear down and clean up of events and programming.
Handle incoming and outgoing calls.
Maintain, inspect, and clean equipment and facilities in accordance with policies.
Assist with day-to-day operations of the Rose Park Senior Center.
Operate a vehicle to transport food to various locations as needed.

Skills

Customer service

Time management

Professional communication

Interacting with seniors

Vehicle operation

Education

High school diploma or GED

Job description

General Description

Under general supervision, to perform a wide range of customer service duties and functions in Guest Services at the Rose Park Senior Center. Provides support to division administrative staff in the operations of Senior Services.

SUPERVISION EXERCISED

This position exercises no supervision.

Important And Essential Duties

Greet citizens on arrival to the Rose Park Senior Center and respond to general inquiries.
Provide administrative support to supervisors and managers.
Support customer services operations by addressing citizen inquiries and providing information of center functions and activities.
Responsible for setup, teardown and cleanup of various special events and programming activities.
Handle incoming and outgoing calls.
Maintain, inspect, and clean equipment and facilities, adhering to all policies and procedures.
Assist with the day-to‑day operations of the Rose Park Senior Center.
Operate a vehicle to transport food to various locations as needed.

Other Job Related Duties

Transport food, as needed, to other sites.

Knowledge, Skills, And Abilities

Perform other job related duties and responsibilities as assigned.

Knowledge Of

General customer service and telephone etiquette.
Safe driving practices and vehicle operation for transporting food.

Skill To

Manage time effectively.
Provide excellent customer service and communicate clearly.
Interact with senior citizens in a professional and courteous way.
Operate a vehicle in all weather conditions.

Ability To

Work independently.
Demonstrate a positive attitude and initiative.
Use resourcefulness and tact when dealing with upset citizens.
Accommodate changing work priorities.
Verbally communicate with the public and staff effectively and use proper telephone etiquette.
Respond quickly in emergency situations; follow and enforce rules.
Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
Perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.

Experience And Training Guidelines

For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:

Experience

This is an entry level position, but preference may be given to individuals with previous customer service experience.

Education/Training

A high school diploma or GED is required.

License Or Certificate

A valid Texas driver's license is required.

Special Requirements

Essential duties require the following physical skills and work environment:
Must be at least 18 years of age.
Ability to work flexible hours including mornings, nights, and weekends.
Work environment includes the possibility of working outdoors in extreme heat and cold.
With or without accommodation, the “X” indicates the overall strength demand of the position during a typical workday:
___ Sedentary – lifting of no more than 10 pounds
___ Light – lifting no more than 20 pounds; carrying up to 10 pounds
_X_ Medium – lifting no more than 50 pounds; carrying up to 25 pounds
___ Heavy – lifting no more than 100 pounds; carrying up to 50 pounds
___ Very Heavy – team lifting over 100 pounds; carrying more than 50 pounds

Physical Demand Codes:

The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:

Codes For How Often