Customer Service Representative - Recreation - PT - Recreation Center

Abilene Zoological Gardens; Abilene (TX); On-site; USD 28,000 - 32,000; Full time

Job summary

City of Abilene is seeking an entry-level Recreation Center Associate to provide exceptional customer service at the front desk, handle check-ins, registrations and general inquiries. The role supports program participants and event logistics, including e-gaming activities, in outdoor and indoor settings.

Ideal candidates have a high school diploma or in-progress education, basic safety awareness, and the ability to work a flexible schedule including nights, holidays and weekends.

Qualifications

• High school diploma or GED required or in progress.
• Basic customer service principles and practices.
• Familiarity with e-gaming platforms, consoles, PCs and related equipment.
• Knowledge of recreation center rules, policies and procedures and safety practices.

Responsibilities

• Perform setup, tear-down and cleanup for programs and rentals.
• Greet and direct rental contacts and assist participants as needed.
• Provide customer service support for e-gaming activities, including equipment setup and basic troubleshooting.
• Maintain equipment and spaces and ensure policies are followed.

Skills

Customer service

E-gaming support

Policy compliance

Safety procedures

Education

High school diploma or GED

Job description

General Description

Under general supervision this position is responsible for providing excellent customer service to members, guests, and program participants. This position serves as the first point of contact at the recreation center, handling check-ins, registrations, facility inquiries, and general support to ensure successful daily operations.

SUPERVISION EXERCISED

This position exercises no supervision.

Important And Essential Duties

• Perform set-up, tear-down, and clean up for programs and rentals. Including the set up and tear down of tables and chairs, other equipment as needed for programs in the recreation center.
• Understand event details and timelines.
• Maintain a flexible schedule. Posted schedule may be subject to change based on operational needs such as weather conditions, guest attendance, and department needs.
• Greet and direct rental contacts.
• Provide customer service support for e-gaming activities, including assisting participants with equipment setup, logins, and basic troubleshooting.
• Maintain, inspect, clean, take inventory, and follow policies and procedures of assigned equipment, areas, and surrounding spaces.
• Handle customer situations when needed to ensure guest satisfaction with rentals.
• Operate a City vehicle or personal vehicle to visit other work locations, attend meetings, and events.

Other Job Related Duties

Performs other job related duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

• Basic customer service principles and practices.
• E-gaming platforms, consoles, PCs, and common gaming equipment.
• Recreation center rules, policies, and procedures.
• Workplace safety practices and emergency procedures.

Skill To

• Manage time effectively.
• Provide excellent customer service and communicate clearly.
• Interact with guests in a professional and courteous way.

Ability To

• Work independently.
• Demonstrate a positive attitude and initiative.
• Organize and plan work activities to meet deadlines.
• Accommodate changing work priorities.
• Communicate concisely both orally and in writing to both public and staff.
• Follow and enforce the recreation center rules, policies, and procedures.
• Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
• Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
• Perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.

Experience And Training Guidelines

For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:

Experience

This is an entry level position, but preference may be given to individuals with previous customer service experience.

Education/Training

A high school diploma, GED, or in the process of obtaining either is required.

License Or Certificate

A valid Texas driver’s license, the ability to obtain one within ninety (90) days of employment, or a military waiver is required.

Special Requirements

• Must be able to work a flexible work schedule that may include nights, holidays, and weekends.
• Must be able to work in outdoor conditions and in extreme heat and cold.
• Essential duties require the following physical skills and work environment:

• ___ Sedentary – lifting of no more than 10 pounds
• ___ Light – lifting no more than 20 pounds; carrying up to 10 pounds
• _X_ Medium – lifting no more than 50 pounds; carrying up to 25 pounds
• ___ Heavy – lifting no more than 100 pounds; carrying up to 50 pounds
• ___ Very Heavy – team lifting over 100 pounds; carrying more than 50 pounds

Physical Demand Codes:

The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:

Codes For How Often

• N = No
• E = Extensive (100 – 70% of the time)
• M = Moderate (60 – 30% of the time)
• I = Infrequent (20 – 10% of the time)
• A = Almost Never (<10% of the time)

Code / Task

• _E_ Standing
• _I_ Sitting
• _E_ Walking
• _M_ Lifting
• _M_ Carrying
• _M Pushing/Pulling
• _M_ Overhead Work
• _M_ Fine Dexterity
• _M_ Kneeling
• _M_ Crouching
• _I__ Crawling
• _M_ Bending
• _M_ Twisting
• _M_ Climbing
• _M_ Balancing
• _E_ Vision
• _E_ Hearing
• _M_ Talking
• ___ Other: _____________________