Senior Services Program Director - Build & Lead Partnerships

St. John's Community Health; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

St. John's Community Health seeks a visionary Director of Senior Services to design, launch, and lead a community-based program from the ground up.

You will oversee strategy, operations, partnerships, and financial performance while serving as the primary ambassador to community organizations and care providers. You will recruit and develop staff, establish service models and workflows, ensure HIPAA and quality compliance, and report outcomes to executive leadership.

Qualifications

• Bachelor's degree in a related human services field.
• Minimum five (5) years of progressively responsible management experience in healthcare, human services, community programs, or related operations.
• Experience launching a program, service line, or community initiative from concept to implementation.
• Proven success developing, managing, and sustaining community partnerships.
• Experience developing and managing operational budgets.
• Strong leadership, project management, and strategic planning skills.

Responsibilities

• Design, develop, launch, and continuously improve the Senior Services Program.
• Develop the program's service model, eligibility criteria, workflows, staffing plans, and service offerings.
• Establish policies, procedures, and standards for enrollment, service delivery, documentation, and care coordination.
• Define program outcomes, performance metrics, and evaluation strategies.
• Lead phased implementation plans, pilot programs, and expansion initiatives.
• Monitor program growth and patient engagement while identifying opportunities for service enhancement.
• Build, cultivate, and maintain strategic partnerships with community organizations, faith-based groups, senior centers, healthcare organizations, and local agencies.
• Represent SJCH within community coalitions, aging networks, and senior service organizations.
• Collaborate with SJCH clinical leadership to provide community-based preventive health programs, screenings, immunizations, and wellness initiatives.
• Develop referral pathways connecting participants to primary care, behavioral health, dental, specialty care, and supportive services.
• Ensure services meet organizational standards for quality, privacy, documentation, and compliance.
• Ensure HIPAA compliance and regulatory standards.
• Recruit, hire, onboard, supervise, mentor, and develop staff and volunteers.
• Establish performance expectations and provide ongoing coaching and professional development.
• Foster a culture centered on dignity, respect, inclusion, and person-centered care.
• Monitor budgets and expenditures; collaborate with Finance and Grants teams on funding opportunities.
• Provide regular reports to executive leadership on program outcomes, enrollment, participation, financial performance, and impact.

Skills

Leadership

Strategic planning

Budget management

Partnership development

Project management

Grant development

Bilingual English/Spanish

Education

Bachelor's degree in Healthcare Administration, Public Health, Nursing, Social Work, Gerontology, Business Administration

Master's degree (preferred)

Tools

Grant management software

Job description

St. John's Community Health seeks a visionary Director of Senior Services to design, launch, and lead a community-based program from the ground up.

You will oversee strategy, operations, partnerships, and financial performance while serving as the primary ambassador to community organizations and care providers. You will recruit and develop staff, establish service models and workflows, ensure HIPAA and quality compliance, and report outcomes to executive leadership.