Senior Services Office Assistant I

County of San Juan (NM); New Mexico; On-site; USD 32,000 - 42,000; Full time

Job summary

County of San Juan (NM) seeks a clerical assistant under the Senior Services Coordinator. The role handles front desk duties, fielding inquiries, file creation and maintenance, and basic data entry in the ERP system to support senior services programs.

The position requires a high school diploma or GED and at least one year of clerical experience, with a preference for customer service background and NM driver's license. Office environment; occasional holiday work may be required.

Qualifications

• High school diploma or GED equivalent and one (1) year of clerical experience.
• Customer service experience preferred.
• Valid State of New Mexico Driver's license or able to obtain within six (6) months of employment.

Responsibilities

• Perform front desk duties; provide information and assistance to visitors and others having business with the department; answer phones; route calls to appropriate individuals and take messages.
• Create, update and track electronic and paper files, records, reports, rosters, logs and related documents; order and distribute office supplies; maintain and update office supply inventory.
• Conduct briefings with Seniors to explain programs offered and requirements.
• Research files to obtain information, insert data and check for accuracy.
• Conduct interviews in Senior Citizens homes to fill out state required assessments.
• Correspond with clients regarding nutritional education, programs and other senior citizen programs.
• Fill in as needed for cooks and drivers.
• Maintain accurate daily rosters for Seniors accessing congregate meals.
• Assist in gathering information for regular reports to the State and Federal Government.
• Perform other related duties as assigned.

Skills

Clerical experience

Customer service

Education

High school diploma or GED

Job description

Under close supervision of the Senior Services Coordinator, performs a variety of clerical office, receptionist, and office assistance duties to create, store, retrieve and archive files and records; updates computer data base as directed, and assures the accuracy of the filing systems; provides information and assistance to customers.

• High school diploma or GED equivalent and one (1) year of clerical experience.
• Customer service experience, preferred.
• Valid State of New Mexico Driver's license or able to obtain within six (6) months of employment.

• Work is performed in an office environment; may be subject to repetitive motion such as typing, data entry and vision to monitor; may be subject to extended periods of intense concentration in the review of documents and reports.
• May be subject to bending, reaching, kneeling, and lifting such as retrieving files, records, and reports.
• Work schedule for this position may include working on religious holidays.
• Utilize, process, and navigate the County’s electronic ERP system as necessary and appropriate based on the needs and requirements of this position.

The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• Perform front desk duties; provide information and assistance to visitors and others having business with the department; assist customers with applications, forms, and other documents; answer phones; determine nature of the calls; respond to requests for information; route calls to appropriate individuals to handle inquiries and complaints; take and deliver messages.
• Create,update andtrack avarietyofelectronicandpaperfiles, records,reports,rosters,logsand relateddocuments;orderanddistributeofficessuppliesandmaterials;maintainandupdate officesupplyinventory.
• Conduct briefings with Seniors wishing to take advantage of services offered by Senior Centers to explain programs offered and requirements.
• Research files to obtain requested information, insert additional data and check for accuracy.
• Conduct interviews in Senior Citizens homes to accurately fill out state required assessments.
• Correspond with clients both through written and verbal communication to include but not limited to nutritional education, nutritional programs, and other senior citizens programs.
• Fill in as needed for cooks and drivers.
• Maintain accurate daily rosters for Seniors accessing congregate meals.
• Assist in gathering information for regular reports to the State and Federal Government.
• Perform other related job duties as assigned.