SENIOR CENTER SUPERVISOR

Sandoval County; New Mexico; Hybrid; USD 31,000 - 38,000; Full time

Job summary

Sandoval County is seeking a capable Senior Center Manager to oversee daily operations, staff supervision, and program administration for community senior services. You will coordinate meals, transportation, client assessments, and outreach activities to meet regulatory and funding requirements.

The role requires an Associates Degree in Gerontology or related field and three years of supervisory experience, plus a NM driver’s license. Pre-employment screening applies.

Qualifications

• Associates Degree in Gerontology or related field; three years in program supervision and budget/fiscal administration.
• Proven ability to supervise staff and manage community services programs.
• Valid NM driver’s license or ability to obtain one; pre-employment drug screening and background check.

Responsibilities

• Plan, direct, coordinate staff and schedules for the Senior Center program.
• Oversee meals delivery, nutrition services, and transportation for clients.
• Maintain client files, assessments, and logs; ensure regulatory compliance and reporting.
• Coordinate with drivers, donors, and volunteers; prepare monthly newsletters and reports.

Skills

Staff supervision

Budget administration

Public relations

Community outreach

Education

Associates Degree in Gerontology

Tools

Word processing

Spreadsheets

Job description

This job posting is only for candidates that are NOT current employees of Sandoval County. If you are a current employee, you must apply using the Workday Jobs Hub which can be found in the navigation menu on the left side of the screen when you log into Workday.

Department: Community Services Pay: $22.84-$27.39 Close Date:

Job Description: GENERAL PURPOSE:

Under general direction, plans, organizes and coordinates the daily operations, functions, and activities of assigned Sandoval County Senior Center meeting established rules, regulations, and laws governing the operation; makes necessary contact with clients for information and assistance based on individual needs in accordance with program guidelines; ensures required criteria, funding documents, timelines, fiscal inventory and financial responsibilities; conducts assessments on clients for congregate and homebound services and files all documentation; tracks and maintains files, various logs, and client rosters; tracks and monitors receipts of daily donations; schedules trips, activities, and outreach; performs office administrative functions such as answering calls and e-mails, tracks vehicle maintenance; transports clients when required and ensures the well-being of senior clients in the community; and serves clients nutritional meals.

MINIMUM QUALIFICATIONS:

Education and Experience: Associates Degree in Gerontology, Social Work, Community Services, Business/Public Administration, or related field and three years of experience in program supervision within a community service or health and human service program area that includes responsibility for planning and coordinating the day-to-day operations and functions of the assigned program, budget/fiscal administration and monitoring, and public relations/community outreach and one year of staff supervisory responsibility; preferably in senior/elderly service programs; OR an equivalent combination of education and experience.

Required Licenses or Certifications:

Valid New Mexico driver’s license or ability to obtain a valid New Mexico driver’s license within 30 days of hire. Additional Requirements: Ability to maintain a valid New Mexico driver’s license. Pre-employment drug and alcohol screening Must pass a background check applicable to position. This is a safety- sensitive position subject to random drug testing in accordance with County policy Article XIII Drug and Alcohol Policy and Testing-Drug Free Workplace of the Sandoval County Personnel Rules and Regulation.

SUPERVISION RECEIVED AND EXERCISED:

Position reports to the Community Services Manager, Senior Programs and exercises supervision over lower level staff.

ESSENTIAL JOB FUNCTIONS:

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Plans, directs, coordinates, and reviews the work of assigned staff; assigns tasks and coordinates schedules, projects, and programs; provides constructive feedback; reviews and evaluates work and makes effective suggestions and recommendations. Coaches, trains and motivates staff; coordinates and/or provides staff training; and manages employee relations; manages the workflow and prioritization of projects and measures the performance of the assigned unit/area and all related staff and takes appropriate corrective action when necessary; provides general advice and counsel to staff; develops or assists with developmental work plans for staff; assists with implementation and recommendation of corrective actions, discipline and termination procedures as appropriate/necessary. Plans, manages, and administers the proper, efficient and required operation of assigned Senior Center ensuring established rules, regulations and laws governing its operation are met. Works with Community Services Manager, Senior Programs and Director of Finance to ensure required criteria, funding documents, timelines, fiscal inventory, and financial responsibilities are met. Makes necessary contact with senior citizens for information and assistance based on individual needs in accordance to program guidelines; conducts assessments of all clients; ensures all client files and assessments are completed and up to date for all clients receiving services; conducts re-assessments annually for congregate and every six months for home delivered clients, or as needed on an individual client basis and makes adjustments and changes to client services as required/necessary. Ensures that home delivered meals are delivered at proper temperature and on schedule in the route process according to area; follows up on cancellations received by phone and determines the proper amount of food delivered to client’s home; provides training to all drivers who deliver meals; and delivers meals when necessary. Collects and reconciles donations received by clients at the end of each lunch period and submits in receipt form to the Sandoval County Treasurer. Assists support staff, as well as internal and external departments and organizations when applicable, in the development and configuration of the monthly newsletter, scheduling, trips, activities, outreach, events and all information pertaining to Center’s programs; responds to telephone calls and performs various office clerical work such as typing letters and memos, compiling spreadsheets, filling out forms, and preparing various reports associated with the Center’s functions and activities. Assists volunteers in registering with SVP; scheduling; completion of timesheets when needed. Completes a variety of paperwork; tracks and maintains files; maintains client rosters, assessment, and transportation, maintenance, and facilities logs; and maintains both hard copy and electronic files of all required documentation and forms. Ensures proper maintenance of vehicles, fueling and preventive maintenance; tracks and records all vehicle activity on logs; reports any damage to vehicles and scheduling of maintenance for vehicles; and tracks and maintains maintenance records for each vehicle. Tracks and logs food orders, inventory and portion control information; receives food deliveries and ensures adequate product control; oversees and manages food preparation and serving of meals at the Center; counts and tracks meals needed for home delivery and stocks vehicles for delivery; oversees and supervises the building maintenance activities, ensuring the cleanliness of the building and facilities. Oversees the transportation of clients to and from home, shopping trips, doctor’s appointments, and to congregate sites as well as outside senior programs and activities; performs home bound meal delivery and transports clients when necessary. Performs other job-related duties as assigned.

Required Knowledge of:

• Operational characteristics, services, and activities of a Senior Center and associated programs.
• The Older Americans Act, gerontology, program development and intergenerational programming.
• Social services, senior benefits, and client relations.
• Recreation philosophy, planning, and administration.
• Equipment, facilities, operations, and techniques used in community senior center programs.
• Health regulations and dietary regulations for food service and preparation, including medical information, nutrition, and hygiene.
• Facility operations including safety regulations and violations, emergency procedures, daily maintenance, applicable laws and codes, etc.
• Techniques of program development and evaluation and financial reporting.
• Community resources and programs both public and private.
• Federal, state, and local laws and regulations related grant procurement and program administration.
• Effective communication principles and practices including oral and written communication; to include public relations and public speaking.
• Modern office procedures, methods, and equipment including computers, computer applications such as word processing, spreadsheets, and statistical databases.
• Principles and practices of governmental budget preparation and administration.
• English usage, spelling, grammar, and punctuation.
• Principles of business letter writing.
• Principles of supervision, training, and performance evaluation.

Required Skill in:

• Administering and supervising assigned senior services programs in a public-sector setting.
• Developing, coordinating, and directing varied program activities involved in a community senior center.
• Maintaining records, both manually and by automated methods and preparing accurate reports, correspondence, and memoranda.
• Interpreting and implementing rules, regulations, policies, and procedures related to senior services programs.
• Assessing program achievements and deficiencies and developing solutions to address problems.
• Evaluating processes and procedures for improvement and cost-effectiveness.
• Applying project and program management techniques and principles.
• Communicating effectively verbally and in writing, including public relations and public speaking.
• Establishing and maintaining effective working relationships with employees, other agencies, and the public, including meeting and dealing tactfully with the public.
• Utilizing personal computer software programs and other relevant software affecting assigned work and in compiling and preparing spreadsheets.
• Principles and practices of governmental budget preparation and administration.
• Interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them.
• Supervising, leading, and delegating tasks and authority.

Physical Demands / Work Environment:

Work is performed in standard office and Senior Center facility environments. Work frequently involves extended periods of time viewing a computer monitor and operating a keyboard. Work regularly requires speaking, hearing and utilizing a phone, calculator, cell phone, copier or fax machine. Essential and supplemental functions may require maintaining physical condition necessary for sitting, walking or standing for prolonged periods of time, bending, stooping, and lifting and carrying items weighing up to 50 pounds. Occasionally may be exposed to large and working machinery, potential physical harm, and hazardous chemicals when preparing large quantities of food using a variety of kitchen equipment and tools, when cleaning and maintaining the kitchen area and when delivering and/or transporting meals and senior clients. May occasionally be exposed to irate customers or infectious diseases when interacting with members of the public May work at/travel to various facilities and locations throughout the County for events and activities. Operates a County vehicle as necessary to attend meetings, training and to perform related job duties; and maybe exposed to varied weather and road conditions when traveling. Work may involve after hour emergency calls and occasionally over 40 hours per week.

We foster an organization that engages its citizens and exceeds their needs. We promote organizational excellence through collaborative leadership, improved communications and the development of employee learned programs. We ensure employees' skills and County policies are aligned with County goals and objectives to sustain investment in public and organizational infrastructures. Sandoval County is always recruiting for hardworking, qualified people to join our workforce. If you have a passion for public service and for serving the residents of our county, we could be a great fit for you!