Senior Services Manager

Human Services Association LA; Bell Gardens (CA); On-site; USD 90,000 - 110,000; Full time

Job summary

Human Services Association LA in California seeks a seasoned professional to oversee the MSSP program's administration and operations.

You will supervise staff, conduct performance evaluations, manage contracts and budgets, and lead community outreach while ensuring compliance with state and federal requirements.

You will build partnerships with public/private agencies countywide, drive QA/PIs, and participate in grant development as assigned.

Qualifications

• Master’s Degree in Social Work or related field; LCSW preferred.
• Three years post-Master’s Degree in aging with emphasis on community-based services.
• Two years of supervisory or program-management experience.
• Valid California driver's license and access to a vehicle.

Responsibilities

• Provide overall administration of the MSSP program.
• Direct supervision and staff development for all supervised staff.
• Perform annual performance evaluations.
• Ensure contract compliance and monitor program budget.
• Attend meetings, outreach and presentations internally and in the community.
• Establish and maintain partnerships with public and private agencies countywide.
• Complete quality assurance and performance improvement activity.
• Oversee staff and contracted vendors; ensure license requirements.
• Risk management compliance - mandated reporting State and Federal Laws.

Skills

Verbal communication

Written communication

Organizational skills

Interpersonal skills

Leadership

MS Office

Bilingual English/Spanish

Program coordination

Education

MSW or related field

LCSW preferred

3 years aging experience

2+ years supervisory/management

Job description

• Under the supervision of the Senior Services Director, provide overall administration of the MSSP program.

DUTIES AND RESPONSIBILITIES:

• Direct supervision, ongoing support and provide staff development for all supervised staff.
• Perform annual performance evaluations.
• Produce all required program reports timely. Establishing systems as needed.
• Complete, update and review program policies and procedures
• Attend and conduct meetings, outreach and presentations internally and in community.
• Ensure contract compliance and monitoring of program budget.
• Establish and maintain effective working partnerships and relationships with public and private agencies countywide.
• Complete quality assurance and performance improvement activity.
• Analyze situations and adopt effective course of action for staff and clients.
• Participate in grant development activities as assigned.
• Oversight of all contracted vendors and license requirements.
• Risk management compliance- mandated reporting State and Federal Laws.
• Maintain professional standards of practice.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong verbal, written communication, organizational and interpersonal skills.
• Flexible and able to prioritize tasks as needed for client, staff, or agency needs.
• Leadership qualities and ability to work as a team member.
• Computer literate to include Microsoft Office software.
• Working knowledge of LA County, government and social services programs/resources.
• Preferred Bilingual (English /Spanish).

EDUCATION AND EXPERIENCE:

• Master’s Degree in Social Work or Master’s degree in related field. LCSW preferred.
• Three years post-Master’s Degree in the field of aging with an emphasis in service delivery of community based programs. Two years of supervisory, program coordination, or management experience.

LICENSING/CERTIFICATION REQUIREMENTS:

• Driving is required. Must provide own vehicle, valid California Driver’s License and proof of full insurance coverage.

OTHER REQUIREMENTS:

• Negative tuberculosis screen (required).
• Bilingual, English/Spanish, highly desirable.
• We require the selected candidate to undergo a criminal background check using the Live Scan fingerprinting method in compliance with applicable laws and regulations.

WORK ENVIRONMENT/PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job or that an employee encounters while performing the essential function of this job.

• Work in moderate noise levels and non-smoking environment
• Ability to occasionally lift and/or move up to 25 pounds independently
• Frequently involves sitting, standing, walking, squatting, bending, and climbing stairs (as needed)
• Occasionally may be required to stoop, kneel, crouch, or crawl
• Must be able to speak and hear clearly to communicate effectively
• Constantly operates a computer, keyboard, and other various office machinery
• Majority of job duties are performed onsite; however, visits to different sites may be required

In compliance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to qualified individuals with disabilities to perform the essential functions.

COMPENSATION:

In accordance with California law, the expected pay range for this position is posted with this position. The actual compensation will be determined based on experience and other factors permitted by law.

Human Services Association is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic as defined by applicable federal, state, and local laws.

As part of our hiring process, we conduct criminal background checks on all new hires using the Live Scan fingerprinting method, in compliance with applicable laws and regulations.

Human Services Association is an Equal Opportunity Employer and is committed to complying with all applicable laws providing equal employment opportunities. In addition, we complete criminal background checks via Live Scan method (fingerprinting) on all new hire employees.