Program Aide

Human Services Association LA; Bell Gardens (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Human Services Association LA is seeking to provide administrative support under the Senior Services Manager for various programs aimed at senior citizens. Responsibilities include conducting client intake, tracking referrals, and performing clerical duties.

The ideal candidate should have experience working with seniors, strong communication skills, and knowledge of MS Office. A valid California Driver's License is required, along with a background check. Join a dedicated team focused on enhancing the quality of life for elderly citizens.

Qualifications

• Experience in a role providing support for senior citizens.
• Ability to manage clerical duties effectively and professionally.
• Must possess a valid California Driver’s License and proof of insurance.

Responsibilities

• Conduct initial intake for Care Management and Home-Based Care clients.
• Maintain and track client referrals and follow up as necessary.
• Prepare and submit various reports, ensuring accuracy and timeliness.

Skills

Experience working with senior citizens

Excellent verbal and written communication

Knowledge of MS Office programs

Education

High school diploma or equivalent

Associate of Arts degree in related field (preferred)

Job description

Under the supervision of the Senior Services Manager, provides administrative support for the activities related to the Family Caregiver Support Program, Linkages, and Supportive Services Program contracts.

Duties and Responsibilities

• Conduct initial intake/screen for potential Care Management and Home-Based Care clients
• Maintain central intake log to track referrals
• Complete follow up calls as needed with clients/families/referral sources
• Document daily activities
• Provide information and referral
• Complete clerical duties for all facets of department programming
• Prepare and submit weekly, monthly, and quarterly reporting
• Track, maintain, and report up-to-date list of all active clients monthly to supervisor
• Assist with audits, client satisfaction surveys, and other documents
• Related duties, as required

Knowledge, Skills, and Abilities

• Experience working with senior citizens highly desirable
• Excellent verbal and written communication.
• Knowledge of MS Office programs (Word, Excel, Outlook)

Education and Experience

• High school diploma; or equivalent; Associate of Arts degree in related field, preferred
• Prior experience working with seniors and volunteers

Licensing/Certification Requirements

• Occasional driving is required. Must provide your own vehicle, valid California Driver’s License and proof of full insurance coverage.
• Negative tuberculosis screen (required).
• We require the selected candidate to undergo a criminal background check using the Live Scan fingerprinting method in compliance with applicable laws and regulations.

In compliance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to qualified individuals with disabilities to perform the essential functions.

Work Environment/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job or that an employee encounters while performing the essential function of this job.

• Work in moderate noise levels and non-smoking environment
• Ability to occasionally lift and/or move up to 25 lbs. independently
• Frequently involves sitting, standing, walking, squatting, bending, or climbing stairs (as needed)
• Occasionally may be required to stoop, kneel, crouch, or crawl
• Must be able to speak and hear clearly to communicate effectively
• Constantly operates a computer, keyboard, and other various office machinery
• Majority of job duties are performed onsite; however, visits to different sites may be required

Compensation

In accordance with California law, the expected pay range for this position is posted with this position. The actual compensation will be determined based on experience and other factors permitted by law.

Equal Employment Opportunity Statement

Human Services Association is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic as defined by applicable federal, state, and local laws.