Senior Services Director – Enterprise AI Deployments

Celonis; New York (NY); Hybrid; USD 174,000 - 200,000; Full time

Benefits offered by this job

Restricted Stock Units (RSUs)

Merit-based refresh grants

Unlimited PTO

Hybrid work model

Wellbeing & health benefits

Learning and mentorship programs

Job summary

Celonis is seeking a Services Manager in New York to lead a team of 10+ Consultants and Project Managers across North America. You will drive service deployments, manage customer engagement, and partner with Sales and Value Engineering to maximize revenue and value delivery.

You will guide delivery programs, foster adoption, and ensure deep product knowledge to enable clients to realize rapid ROI with Celonis software. This role offers a hybrid work model and comprehensive compensation.

Qualifications

• 7+ years delivering high complex projects as a Program Manager or Director.
• Proven leadership, directly or indirectly guiding BI/analytics teams.
• Track record leading complex transformational customer programs.
• Understanding of Celonis product implementations to lead consultants.
• Experience managing professional services teams in enterprise SaaS.
• Experience building relationships with sales teams and executives.

Responsibilities

• Sales: position and sell services, support ACV land and expansion, maximise services revenue.
• Delivery: manage portfolio of projects, ensure timely high‑quality deployments, drive business impact.
• Value and Adoption: enforce governance, drive adoption plans, training and knowledge transfer.
• Product: enable consulting with deep product knowledge and best practices.
• People: lead and develop a high‑performing team and manage staffing.
• Partners: build relationships with strategic partners to support key customers.
• Practice: recruit and develop the consulting team and career paths.

Skills

Project leadership

BI analytics

Program management

Sales partnership

Executive communication

Job description

Celonis is seeking a Services Manager in New York to lead a team of 10+ Consultants and Project Managers across North America. You will drive service deployments, manage customer engagement, and partner with Sales and Value Engineering to maximize revenue and value delivery.

You will guide delivery programs, foster adoption, and ensure deep product knowledge to enable clients to realize rapid ROI with Celonis software. This role offers a hybrid work model and comprehensive compensation.