Senior Services Delivery Manager

Snowflake; Kentucky; On-site; USD 144,000 - 206,000; Full time

Job summary

A leading company in the AI Data Cloud sector is seeking a Senior Services Delivery Manager to lead complex customer programs. This role involves strategic planning, stakeholder collaboration, and ensuring successful program delivery. Ideal candidates will have extensive experience in program management and a proven track record with Fortune 500 clients.

Benefits

Medical, dental, and vision insurance

401(k) retirement plan

Flexible spending & health savings account

Paid time off and holidays

Parental leave

Employee assistance program

Qualifications

• 10+ years of experience in a Program Manager role dealing with complex, technical implementation projects.
• Experience delivering multi-million dollar complex data-related and/or cloud-based large Programs for Fortune 500 customers.
• Adept in executive communication and relationship management.

Responsibilities

• Drive new service opportunities and manage large customer programs.
• Collaborate with internal stakeholders to develop strategy and roadmap.
• Ensure program objectives are met on-time and on-budget.

Skills

Program Management

Executive Communication

Risk Management

Stakeholder Management

Process Improvement

Job description

Build the future of the AI Data Cloud. Join the Snowflake team.

As a Senior Services Delivery Manager (Sr. SDM), you will be driving new service opportunities, working with both customers as well as internal stakeholders. You will be the overall Program Lead for a large customer acting as a trusted advisor to C-Suite and/or Executive Sponsor of the Program, collaborate with internal stakeholders to craft the vision, develop the strategy, build the roadmap of use cases, build program plan, proactively mitigate program risks and execute on delivering customer value.

AS A SR. SERVICES DELIVERY MANAGER, YOU WILL:

• Be a program management expert on all aspects of the Snowflake implementation and variety of project and services types, bringing multi-threaded initiatives together in efficient manner

• Be the driving force in driving vision, strategy, use case identification, roadmapping, risk/benefit analysis for the customer

• Drive planning and all aspects of execution of the program plan, working collaboratively with all stakeholders - customers, partners and internal stakeholders

• Full ownership of value delivery life cycle - ensuring the program has met all its objectives characterized by on-time, on-budget and predictable delivery

• Proactively identify and mitigate program risks, including risks associated with workstreams of the program that may be outside the scope of the contract

• Collaborate and communicate effectively with various workstream owners, build a sense of community, clear expectations and timely communication

• As a trusted advisor, collaborate with customer C-Suite and/or Executive Sponsor stakeholders drive alignment on vision, strategy and guide the program to successful delivery

• Heavily process-driven, leverages and improves the program management methodology - processes, tools, templates and checklists

• Be a champion for customer outcomes, be able to clearly articulate the value of the program in quantifiable metrics

• Drive customer satisfaction expressed through surveys as well as renewals and additional opportunities for Snowflake

• Work with Professional Services Practice Teams and Sales Account Teams to facilitate practice area enablement and support sales pursuits - scoping projects, estimating work, creating delivery proposals and providing regular delivery updates for ongoing projects

• Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake's products and marketing

• Determine areas for process improvements within both the customer and Snowflake

OUR IDEAL SERVICES DELIVERY MANAGER WILL HAVE:

• 10+ years of experience in a Program Manager role (or similar capacity) dealing with complex, technical implementation projects

• Must have recent experience successfully delivering multi-million dollar complex data-related and/or cloud-based large Programs for a Fortune 500 customer

• Must have played the role of trusted advisor to C-Suite or Executive Sponsor of the Program at Fortune 500 customer

• Must be extremely adept in executive communication and relationship management across multitude of stakeholders - customer, partners and internal teams

• Must have direct experience in the Data Warehousing, Business Intelligence and/or Cloud field

• Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development

• Strong presentation skills and an ability to articulate to a business and technical audience (including senior level executives at large enterprises)

• Bonus Points: Experience in a customer support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent).

WHY JOIN OUR PROFESSIONAL SERVICES TEAM:

• Unique opportunity to work on a truly disruptive software product

• Get unique, hands-on experience with bleeding edge data warehouse technology

• Develop, lead and execute an industry-changing initiative

• Learn from the best! Join a dedicated, experienced team of professionals.

The application window is expected to be open until June 14, 2025. This opportunity will remain posted based on business needs, which may be before or after the specified date.

Every Snowflake employee is expected to follow the company's confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company's data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

The following represents the expected range of compensation for this role:

• The estimated base salary range for this role is $144,000 - $205,200.
• Additionally, this role is eligible to participate in Snowflake's bonus and equity plan.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.