Senior ServiceNow SME – Remote DHS Program

ASRC Federal; United States; Remote; USD 140,000 - 180,000; Full time

Job summary

ASRC NetCentric seeks a Senior ServiceNow Subject Matter Expert to support a DHS program. This is a remote role; you will provide senior guidance across architecture, engineering, and modernization, aligning with DHS standards.

Responsibilities include strategic planning, mentoring teams, translating complex concepts for leadership, and ensuring compatibility with ServiceNow and cloud platforms.

Qualifications

• Bachelor's degree required.
• ServiceNow certification is mandatory.
• 11 years of progressive technical or functional experience in a selected area.
• US citizenship and ability to complete a government background investigation; Public Trust preferred.

Responsibilities

• Leads strategic planning initiatives in a select technical or functional area.
• Meets with management and team members to propose initiatives and priorities.
• Provide expert guidance on technologies, best practices, and industry trends for DHS enterprise IT.
• Advise on complex technical issues across architecture, engineering, integration, testing, security, and modernization.
• Translate technical concepts into clear recommendations for leadership.
• Evaluate processes and identify opportunities for optimization, reengineering, automation, interoperability, and reuse.
• Collaborate with architects, developers, analysts, and teams to align approaches with DHS standards including SELC, Agile, 4300A, and Section 508.
• Provide input for requirements development, design reviews, assessments, and trade-off analyses.
• Participate in stakeholder sessions to align technical direction with mission needs and user requirements.
• Mentor project teams and junior staff to promote knowledge sharing and consistency.
• Support development of technical roadmaps, target architectures, and modernization strategies.
• Assess risks and recommend mitigation; ensure solutions align with DHS enterprise platforms (ServiceNow, Power Platform, Azure Gov, AWS GovCloud, modern JS, Okta SSO, Atlassian/GitLab).
• Provide input during project planning, governance reviews, and change management activities.

Skills

ServiceNow

Architectural planning

Stakeholder communication

Mentoring

Cloud platforms (Azure AWS)

Education

Bachelor's degree

ServiceNow certification

11 years of progressive technical or functional experience

US Citizenship with ability to obtain Public Trust

Job description

ASRC NetCentric seeks a Senior ServiceNow Subject Matter Expert to support a DHS program. This is a remote role; you will provide senior guidance across architecture, engineering, and modernization, aligning with DHS standards.

Responsibilities include strategic planning, mentoring teams, translating complex concepts for leadership, and ensuring compatibility with ServiceNow and cloud platforms.