Senior ServiceNow Platform Engineer

Technology Partners, Inc.; St. Louis (MO); Hybrid; USD 110,000 - 180,000; Full time

Job summary

Technology Partners, Inc. is seeking a Senior or Lead ServiceNow Platform Engineer to lead a strategic reset of the ServiceNow instance.

You will work with engineers and business analysts on module reconfiguration, testing, deployment, and release management for a greenfield project with an 18-month horizon. The role requires 3–5+ years of hands-on ServiceNow experience, leadership on platform resets or upgrades, and strong knowledge of ITSM, GRC, Virtual Agent, and CDM.

Qualifications

• 3–5+ years of experience working with the ServiceNow platform, including configuration and module development.
• Proven experience leading ServiceNow platform reset or upgrade projects, preferably with familiarity in the Common Service Data Model (CDM).
• Strong technical expertise in ServiceNow modules such as ITSM, GRC, Virtual Agent, and integrations.
• Excellent communication skills with ability to document processes and articulate technical concepts.
• Experience working in a team environment with engineers and Business Analysts.
• Bachelor’s degree or 20+ years of relevant experience.
• High School Diploma or equivalent and a valid Driver’s License if applicable.

Responsibilities

• Lead the reconfiguration and implementation of ServiceNow modules including ITSM, GRC, Virtual Agent, and more.
• Partner with engineers and business analysts to rework specific modules and ensure seamless integration and performance.
• Develop and execute test plans, validate configurations, and support deployment activities and release cycles.
• Document processes, best practices, and configurations following ServiceNow standards.
• Analyze current data structures and recommend improvements aligned with the Common Service Data Model (CDM).
• Support troubleshooting, issue resolution, and platform optimization efforts.
• Lead discussions on solution design, configuration, and system enhancements.
• Collaborate with stakeholders to ensure project milestones and quality standards are met.

Skills

Leadership

Communication

Team collaboration

Problem solving

Education

Bachelor's degree or 20+ years of relevant experience

High School Diploma or equivalent

Tools

ServiceNow ITSM

ServiceNow GRC

ServiceNow Virtual Agent

Common Service Data Model (CDM)

Job description

Technology Partners is currently seeking a talented Senior or Lead ServiceNow Platform Engineer.
Do you have experience leading ServiceNow platform reset projects, implementing best practices, and working with modules such as ITSM, GRC, or Virtual Agent?

Let us help you make your next big career move a reality!

What You Will Be Doing:
In this role within the ServiceNow platform team, you will lead and contribute to a strategic reset of ServiceNow instance. You will work closely with engineers and business analysts on a dedicated project, focusing on module reconfiguration, testing, validation, deployment, and release management. As a senior or lead candidate, you will oversee work streams, ensure adherence to data organization standards like the Common Service Data Model (CDM), and support the implementation of best practices to enhance platform performance and capabilities. This is a 3-month Contract-to-Hire position focused on a new greenfield instance with an expected project duration of 18 months, with potential extension or conversion to permanent employment.

Key Responsibilities:

• Lead the reconfiguration and implementation of ServiceNow modules including IT Service Management (ITSM), GRC, Virtual Agent, and more.
• Partner with engineers and business analysts to rework specific modules and ensure seamless integration and performance.
• Develop and execute test plans, validate configurations, and support deployment activities and release cycles.
• Document processes, best practices, and configurations following ServiceNow standards.
• Analyze current data structures and recommend improvements aligned with the Common Service Data Model (CDM).
• Support troubleshooting, issue resolution, and platform optimization efforts.
• Lead discussions on solution design, configuration, and system enhancements.
• Collaborate with stakeholders to ensure project milestones and quality standards are met.

Required Skills & Experience:

• 3–5+ years of experience working with the ServiceNow platform, including configuration and module development.
• Proven experience leading ServiceNow platform reset or upgrade projects, preferably with familiarity in the Common Service Data Model (CDM).
• Strong technical expertise in ServiceNow modules such as ITSM, GRC, Virtual Agent, and integrations.
• Excellent communication skills with ability to document processes and articulate technical concepts.
• Experience working in a team environment with engineers and Business Analysts.
• Bachelor’s degree or 20+ years of relevant experience.
• High School Diploma or equivalent and a valid Driver’s License if applicable.

Desired Skills & Experience:

• Experience with ServiceNow best practices and standards for out-of-the-box configuration.
• Prior experience with platform data resets or clean installs.
• Familiarity with ServiceNow modules like Strategic Portfolio Management, Business Continuity, and Vendor Risk Management.
• Industry experience within the utility or enterprise service management sectors.

Keywords: ServiceNow, platform reset, ITSM, GRC, Virtual Agent, senior engineer, configuration, CDM, ATL, hybrid

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship at this time or accept candidates who would require a corp-to-corp agreement.

All offers of employment at Technology Partners are contingent upon clear results of a thorough background check and drug screening that meet corresponding laws and regulations at the city, state and federal level.
Pay ranges are influenced by candidate qualifications, experience, and role specifics, with the actual rate determined considering skills, market conditions, and are subject to change by the employer; pay negotiations follow all state and federal legal guidelines.