Senior ServiceNow Platform & AI Leader

Cardinal Health; Lincoln (NE); On-site; USD 123,000 - 176,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

401k savings plan

HSA

Job summary

Cardinal Health seeks a senior technology leader to drive the strategy, governance, reliability, modernization, and evolution of the ServiceNow core platform for the enterprise.

The role focuses on enabling enterprise AI capabilities within ServiceNow, including Now Assist, AI Agents, AI-assisted development, AI Search, and intelligent automation, while reducing customization and technical debt. Strong leadership and cross-border collaboration are essential.

Qualifications

• Bachelor’s degree or equivalent professional experience preferred.
• Significant experience managing a large enterprise platform or shared technology capability.
• Demonstrated experience leading ServiceNow core platform capabilities at enterprise scale.
• Experience developing platform strategy, roadmaps, governance, operating models, and investment priorities.
• Strong knowledge of ServiceNow platform administration, architecture, security, integrations, APIs, upgrades, App Engine, automation, development standards, and operational support.
• Exposure to generative AI, agentic AI, intelligent automation, or AI-enabled enterprise platforms preferred.
• Experience leading globally distributed teams and working with offshore leadership and delivery organizations.
• Strong people leadership, stakeholder management, executive communication, prioritization, and change-leadership skills.

Responsibilities

• Own and maintain the multi-year strategy and roadmap for the ServiceNow core platform.
• Lead, coach, and develop a high-performing ServiceNow Core Platform organization.
• Set clear objectives tied to platform outcomes, enterprise priorities, technical capability, and leadership behaviors.
• Create an environment of continuous learning, experimentation, knowledge sharing, and self-development.
• Develop technical and leadership succession plans for critical platform responsibilities.
• Promote cross-training, rotations, mentoring, technical demonstrations, communities of practice, and reusable playbooks.
• Maintain an engineer-led culture while empowering specialists to own designs and recommendations.
• Assist in leading the Platform team Agile process and Citizen Developer program

Skills

Platform leadership

ServiceNow admin

Strategic planning

AI governance

Stakeholder mgmt

Education

Bachelor's degree in IT/CS/Engineering

Tools

ServiceNow

APIs

CI/CD

DevOps tooling

Job description

Cardinal Health seeks a senior technology leader to drive the strategy, governance, reliability, modernization, and evolution of the ServiceNow core platform for the enterprise.

The role focuses on enabling enterprise AI capabilities within ServiceNow, including Now Assist, AI Agents, AI-assisted development, AI Search, and intelligent automation, while reducing customization and technical debt. Strong leadership and cross-border collaboration are essential.