Senior ServiceNow Platform Admin – On-Site Chantilly

CACI; Chantilly (VA); Sur place; USD 104 000 - 218 000; Plein temps

Résumé du poste

CACI is seeking a ServiceNow Platform Administrator to support a DoD customer in Chantilly, VA. This on-site role requires agile experience to implement an enterprise ITSM model, service desk, and endpoint management.

You will manage self-hosted instances and collaborate with cross-functional teams to drive efficient delivery and secure operations. You will participate in on-call rotations, monitor platform health, coordinate upgrades, and ensure alignment with enterprise architecture and

Qualifications

• 12+ years of relevant experience; Bachelor’s degree may substitute for 5 years of experience.
• Experience operating within cross-functional teams.
• Active DoD secret clearance.
• At least one of the following certifications: Certified ServiceNow Administrator or Certified ServiceNow Developer.
• Must meet 8570/8140 DoD Cyber Workforce Compliance (Security+) requirements.
• Excellent technical, diagnostic, and troubleshooting skills.

Responsabilités

• Serve as a ServiceNow Platform Administrator within a large enterprise.
• Create and maintain internal technical documentation, manuals, policies, and processes for the ServiceNow platform.
• Collaborate with Developers, Program Managers, Testers, and Production Support Engineers to implement solutions and reduce time to delivery.
• Manage and maintain self-hosted ServiceNow instances.
• Participate in on-call rotations for platform support and monitor health, usage, and performance.
• Oversee patch and upgrade cycles coordinating with teams to minimize impact.
• Support update set promotions for production readiness.
• Assist with production troubleshooting and provide logs and artifacts for environment support.
• Operate existing applications and features and provide production support.
• Assist with clone-down processes and preservation/exclusion rules to maximize benefits with minimal disruption.
• Keep up to date with industry trends and perform architecture reviews as required.
• Identify risks, opportunities, and compliance issues; participate in agile scrum ceremonies.

Connaissances

DoD clearance

Formation

Certified ServiceNow Administrator

Certified ServiceNow Developer

Description du poste

CACI is seeking a ServiceNow Platform Administrator to support a DoD customer in Chantilly, VA. This on-site role requires agile experience to implement an enterprise ITSM model, service desk, and endpoint management.

You will manage self-hosted instances and collaborate with cross-functional teams to drive efficient delivery and secure operations. You will participate in on-call rotations, monitor platform health, coordinate upgrades, and ensure alignment with enterprise architecture and