Senior ServiceNow ITSM & HRSD Technical Lead

SIDRAM TECHNOLOGIES; Boston (MA); On-site; USD 48,216 - 55,104; Full time

Job summary

A technology solutions provider is looking for a ServiceNow ITSM & HRSD Technical Lead in Boston, MA. You will lead the design, development, and implementation of ServiceNow solutions, ensuring compliance with platform standards. This role requires over 8 years of experience with ITSM and HRSD modules, and proficiency in JavaScript and integrations. The position offers a competitive pay range of $35 to $40 per hour, making it ideal for seasoned professionals seeking impactful projects.

Qualifications

• 8+ years of hands-on ServiceNow implementation experience.
• Strong expertise in ITSM and HRSD modules.
• Proficiency in integrations using REST and SOAP APIs.

Responsibilities

• Lead end-to-end ServiceNow support or implementations for ITSM and HRSD.
• Translate business requirements into scalable technical solutions.
• Oversee technical delivery and production support activities.

Skills

JavaScript

Glide API

Flow Designer

ITIL knowledge

Problem-solving

Analytical thinking

Education

ServiceNow Certified System Administrator (CSA)

ITIL v3/v4 Foundation

Tools

ServiceNow

IntegrationHub

Job description

A technology solutions provider is looking for a ServiceNow ITSM & HRSD Technical Lead in Boston, MA. You will lead the design, development, and implementation of ServiceNow solutions, ensuring compliance with platform standards. This role requires over 8 years of experience with ITSM and HRSD modules, and proficiency in JavaScript and integrations. The position offers a competitive pay range of $35 to $40 per hour, making it ideal for seasoned professionals seeking impactful projects.