Senior ServiceNow ITSM Consultant - Transformation & AI

Ernst & Young Oman; Memphis (TN); Hybrid; USD 103,000 - 188,000; Full time

Benefits offered by this job

Hybrid work model

Total Rewards package

Paid time off options

Job summary

EY is seeking a Senior Technology Analyst to lead ServiceNow Transformation teams and bridge business needs with technical solutions. You will interact with stakeholders, shape architecture, and drive successful project delivery in a client-facing role.

You’ll collaborate with business and technical teams, mentor a diverse group, and advance your consulting and leadership skills in a globally connected environment. The role offers a hybrid work model and a strong compensation package.

Qualifications

• Bachelor's degree in a related field.
• 2–4 years of ServiceNow ITSM project experience.
• ServiceNow CSA or CAD certification (or equivalent).
• One of: Implementation Specialist – ITSM; 3+ years in Big 4 or equivalent consulting.

Responsibilities

• Lead ServiceNow ITSM project delivery across design, configuration, testing and deployment.
• Mentor a multi-disciplinary team of 3–5 resources, including offshore members.
• Guide process and technology transformation to meet client objectives.

Skills

Team leadership

Client engagement

ServiceNow ITSM

Analytical thinking

Agile delivery

Communication

Mentoring

Education

Bachelor's degree in Computer Science/IS/Engineering

ServiceNow CSA or CAD

Tools

ServiceNow

Now Platform

Job description

EY is seeking a Senior Technology Analyst to lead ServiceNow Transformation teams and bridge business needs with technical solutions. You will interact with stakeholders, shape architecture, and drive successful project delivery in a client-facing role.

You’ll collaborate with business and technical teams, mentor a diverse group, and advance your consulting and leadership skills in a globally connected environment. The role offers a hybrid work model and a strong compensation package.