Senior ServiceNow HRSD Product Lead — Employee Center Pro

CVS Health; Harrisburg (Dauphin County); On-site; USD 107,000 - 284,000; Full time

Job summary

CVS Health is seeking a ServiceNow HRSD, Employee Center Pro and Knowledge expert to join our HR Colleague Experience Team, driving roadmap and delivering scalable technology solutions to support HR operations for colleagues, HR Agents, and stakeholders.

You will collaborate with business and technical partners, maintain plans and timelines, and ensure outcomes align with business objectives across regions.

Qualifications

• 8+ years of progressively increasing responsibility with ServiceNow HRSD, Employee Center Pro, and Knowledge Management.
• 5+ years configuring ServiceNow capabilities in service delivery, portals and knowledge management.
• 5+ years generating reports for analysis, data auditing and supporting requests from various business teams.
• 3+ years owning a digital product or enterprise platform, with roadmap ownership.
• 2+ years working with AI-enabled capabilities within ServiceNow, including AI Search, virtual agent, predictive intelligence, automation, and emerging generative AI use cases.

Responsibilities

• Collaborate with business and technical partners to support the HRSD functional areas and roadmap, including colleague portal and HR Knowledge Management.
• Develop vision, goals and roadmap for the Product in collaboration with business leaders and stakeholders.
• Maintain clear list of deliverables and timelines, and communicate progress to stakeholders.
• Ensure the delivered product meets business needs and objectives.
• Deliver enhancements, project requests and defects with scalable solutions.
• Gather requirements, optimize processes, perform fit-gap analysis, and document designs and tests.

Skills

HRSD ServiceNow

Product roadmap

Data analytics

Cross-functional leadership

AI-enabled capabilities

Education

Bachelor's degree

Tools

ServiceNow

Job description

CVS Health is seeking a ServiceNow HRSD, Employee Center Pro and Knowledge expert to join our HR Colleague Experience Team, driving roadmap and delivering scalable technology solutions to support HR operations for colleagues, HR Agents, and stakeholders.

You will collaborate with business and technical partners, maintain plans and timelines, and ensure outcomes align with business objectives across regions.