Senior ServiceNow HRSD Developer

Rose International; Santa Clara (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Rose International is seeking a Senior ServiceNow HR Service Delivery (HRSD) Developer to lead design, architecture, development, and deployment of scalable HR solutions on the ServiceNow platform.

The role partners with global HR stakeholders, IT teams, and vendors to drive HR process transformation and employee experiences, leveraging AI capabilities and integrations to scale enterprise HR services.

Qualifications

• Bachelor's degree in computer science or related field.
• 5+ years in ServiceNow development and admin, HRSD focus.
• Experience architecting HRSD solutions and integrations.
• Hands-on in multi-instance ServiceNow environments (Dev, Test, Stage, Prod).

Responsibilities

• Architect, design, and configure scalable HRSD solutions in ServiceNow (Case & Knowledge, Employee Service Center, Onboarding/Offboarding).
• Lead HRSD initiatives, guide design and architecture decisions.
• Design integrations between ServiceNow HRSD and enterprise HR systems.
• Implement AI-enabled HR service delivery using Now Assist and AI Agents.
• Coordinate testing (unit, system, UAT) and document configurations and deployments.
• Mentor developers and ensure best practices and governance.

Skills

ServiceNow

HRSD

JavaScript

Integrations

Workday

REST APIs

Flow Designer

AI Capabilities

Multi-instance

Education

Bachelor's degree in CS/IS

Tools

IntegrationHub

Now Platform

Job description

*** This role is supporting NVIDIA ***

Required Education

• Bachelor's degree in computer science, Information Systems, or a related field.

Required Certification

• ServiceNow HRSD certification required.

Preferred Certifications

• ServiceNow Certified Application Developer (CAD) and/or Certified System Administrator (CSA).

Required Skill And Experience

• 5+ years of experience in ServiceNow development and administration, including significant experience with HR Service Delivery (HRSD).
• Proven expertise in architecting, designing, and implementing HRSD solutions, HR profile management, integrations, and process automation.
• Strong experience implementing and supporting HR service processes, including onboarding, offboarding, employee transitions, case management, and knowledge management.
• Hands-on experience in multi-instance ServiceNow environments (Dev, Test, Stage, and Production).
• Strong proficiency in JavaScript, HTML, CSS, XML, and JSON for ServiceNow development.
• Experience designing and implementing integrations between ServiceNow and enterprise HR applications such as Workday, Cornerstone, and vendor management systems.
• Strong understanding of HR processes, workflows, and employee service delivery best practices.
• Experience collaborating with global stakeholders across multiple time zones.
• Excellent communication, problem-solving, stakeholder management, and collaboration skills.
• Ability to work independently, drive initiatives forward, and operate effectively in a fast-paced environment.

Preferred Skill And Experience

• Experience with IntegrationHub, REST APIs, Graph APIs, and enterprise integration patterns.
• Experience implementing ServiceNow Now Assist, AI Agents, Virtual Agent, or other generative AI capabilities within ServiceNow.
• Experience leveraging AI coding assistants and adapting AI-generated or SPP vibe-coded solutions into scalable, maintainable ServiceNow implementations.
• Experience working in large, global enterprise environments.
• Experience mentoring developers and providing technical leadership for ServiceNow programs.

Overview

• Seeking a Senior ServiceNow HR Service Delivery (HRSD) Developer to lead the design, architecture, development, and deployment of scalable HR solutions on the ServiceNow platform. This role will serve as a technical leader for HRSD initiatives, partnering closely with global HR stakeholders, IT teams, and vendors to deliver innovative employee experiences and drive HR process transformation.
• The ideal candidate will bring deep expertise in ServiceNow HRSD, HR systems integrations, and platform architecture, while helping shape the future roadmap for AI-enabled HR service delivery. This individual will provide technical leadership, recommend best practices, and ensure solutions are scalable, maintainable, secure, and aligned with enterprise standards.

Responsibilities

• Architect, design, develop, and configure scalable solutions within ServiceNow HRSD, including Case & Knowledge Management, Employee Service Center, Onboarding, Offboarding, and Lifecycle Events.
• Serve as the technical lead for HRSD initiatives, providing guidance on solution design, architecture decisions, technical feasibility, and implementation strategy.
• Partner with global HR and IT stakeholders to analyze business needs and define technical solutions that align with best practices and long-term strategy.
• Design and implement integrations between ServiceNow HRSD and enterprise HR systems, coordinating with system owners to ensure reliable and scalable solutions.
• Collaborate with IT partners when issues or enhancements affect the broader ServiceNow platform, ensuring alignment with enterprise-wide governance, security, and system architecture.
• Explore and implement efficient workflows using Flow Designer, Business Rules, UI Policies, IntegrationHub, and ServiceNow APIs, ensuring solutions are scalable, maintainable, and aligned with business needs.
• Design, develop, and implement AI-enabled HR service delivery solutions using ServiceNow Now Assist, AI Agents, and other generative AI capabilities to enhance employee self-service, streamline HR workflows, and improve HR case resolution.
• Assess the long-term scalability and sustainability of proposed solutions and provide recommendations that balance business needs with platform best practices.
• Perform unit testing to validate solution quality and functionality.
• Coordinate system testing and user acceptance testing (UAT) with stakeholders and end users.
• Troubleshoot and resolve HRSD-specific issues, collaborating with IT partners to address broader platform-wide concerns.
• Maintain comprehensive technical documentation for configurations, solutions, integrations, and deployments.
• Facilitate knowledge transfer and mentor team members on ServiceNow development standards, architecture patterns, and platform best practices.
• Stay current on ServiceNow product innovations, AI capabilities, and HR technology trends, identifying opportunities to improve employee experience and operational efficiency.
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

About Rose

• Founded in 1993
• Office Locations Across the U.S.
• 150+ Clients: Corporations and Government Agencies
• Employee Oriented Company
• Challenging Assignments Across the U.S.
• Continuous Professional Development

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