Senior ServiceNow Engineer: ITSM, Apps & Upgrades

Robotics Technologies LLC; Atlanta (GA); On-site; USD 120,000 - 150,000; Full time

Job summary

Robotics Technologies LLC in Atlanta is seeking an experienced ServiceNow professional to deliver enterprise ITSM solutions, manage upgrades, and optimize cross‑functional workflows.

The role requires hands‑on expertise with App Engine Studio, custom applications, and Agile sprint delivery, supported by CSA/CAD and ITIL 4 foundations. On-site collaboration with client teams is expected.

Qualifications

• Hands-on ServiceNow expertise across ITSM, platform upgrades, performance tuning, and enterprise workflows.
• Experience designing and building custom, upgrade-safe apps using platform APIs.
• Delivery history framed within sprint-based frameworks, backlog grooming, and governance.
• Ability to align advanced technical stacks with ServiceNow capabilities.

Responsibilities

• Demonstrate deep hands-on expertise across ITSM, platform upgrades, performance tuning, and cross-functional enterprise workflows.
• Feature projects where custom, upgrade-safe, scoped applications were designed and built utilizing platform APIs.
• Agile delivery with sprint-based approaches, backlog grooming, and change review governance.
• Advanced technical stack alignment with platform capabilities.

Skills

ServiceNow Enterprise

App Engine Studio

Agile / Sprint Delivery

Technical Stack Alignment

Job description

Robotics Technologies LLC in Atlanta is seeking an experienced ServiceNow professional to deliver enterprise ITSM solutions, manage upgrades, and optimize cross‑functional workflows.

The role requires hands‑on expertise with App Engine Studio, custom applications, and Agile sprint delivery, supported by CSA/CAD and ITIL 4 foundations. On-site collaboration with client teams is expected.