Senior ServiceNow Engineer: ITSM & AI (Federal)

itechag

Arlington (VA)

On-site

USD 110,000 - 165,000

Full time

14 days+
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Job summary

iTech AG is seeking an experienced Senior Developer/Technical Consultant to deliver focused ServiceNow implementation and AI feature configuration for a federal agency. You will work under the Lead Developer to build platform configurations, support AI features, and ensure quality through structured testing and documentation.

The role emphasizes hands-on configuration across ITSM, CMDB, and ITOM in a regulated federal environment, with opportunities to expand expertise in Now Assist and

Qualifications

  • Three to five years of hands-on ServiceNow configuration and implementation experience.
  • Solid working knowledge of ITSM modules including Incident, Problem, Change, Service Catalog, and Knowledge Management.
  • Familiarity with Now Assist, AI Search, or generative AI features in ServiceNow; willingness to deepen expertise.
  • Experience with CMDB, CI classes, and basic Discovery concepts.
  • Experience in Agile or structured delivery frameworks with technical direction.

Responsibilities

  • Support configuration and testing of Now Assist for ITSM features per guidance.
  • Assist with generative AI prompt tuning and validate outputs against standards.
  • Contribute to AI Search setup, document indexing, and Knowledge Base governance.
  • Execute UAT scripts for AI-driven capabilities and document results.
  • Develop and configure ITSM workflows, forms, UI Policies, Client Scripts, and notifications.
  • Build and maintain Flow Designer automations and service catalog items.
  • Implement CI linkage on Incident and Change records; assist data cleanup.
  • Document configuration changes in update sets, change records, and tracking tools.
  • Support CMDB data quality analysis and data ingestion review for third-party sources.
  • Contribute to IRE reconciliation and current-state findings for planning artifacts.
  • Execute unit and integration tests across environments and log defects.
  • Participate in sprint reviews, standups, and technical sessions with stakeholders.

Skills

ServiceNow configuration
ITSM modules
Flow Designer
GlideRecord scripting

Education

Bachelor's Degree or equivalent years of experience
ServiceNow CSA
CIS-ITSM

Tools

Now Assist
AI features in ServiceNow
Discovery concepts

Job description

iTech AG is seeking an experienced Senior Developer/Technical Consultant to deliver focused ServiceNow implementation and AI feature configuration for a federal agency. You will work under the Lead Developer to build platform configurations, support AI features, and ensure quality through structured testing and documentation.

The role emphasizes hands-on configuration across ITSM, CMDB, and ITOM in a regulated federal environment, with opportunities to expand expertise in Now Assist and

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