Senior ServiceNow Engineer: Integrations & Automation

ASM Research, An Accenture Federal Services Company; Santa Fe (NM); On-site; USD 94,000 - 153,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks an experienced ServiceNow Engineer to provide advanced engineering, configuration, and integration support for the enterprise ServiceNow platform in a federal IT environment.

The role emphasizes designing and maintaining complex workflows, integrations, and data models, with scripting and automation to improve build, test, and operation processes across ITSM, ITOM, SPM, SAM, and SecOps.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant experience.
• 8+ years of experience supporting ServiceNow environments, including substantial hands-on engineering or development work in large, multi-module instances.
• Demonstrated expertise configuring and customizing core ServiceNow applications and building integrations with third-party systems using APIs, web services, and related technologies.
• Strong problem-solving, communication, and collaboration skills, with the ability to work effectively with product owners, process leads, and infrastructure teams.
• Experience planning and executing ServiceNow upgrades and changes in accordance with formal change-management processes, including testing and rollback preparations.
• Candidates must have a current secret security clearance
• Willingness and ability to travel 10–25% as needed to support stakeholder engagement and platform initiatives.

Responsibilities

• Design and implement complex ServiceNow solutions across modules such as ITSM, ITOM, SPM, SAM, SecOps and related enterprise applications, ensuring configurations follow platform and governance standards.
• Develop and maintain integrations using APIs, web services, and MID servers to connect ServiceNow with monitoring, identity, and business systems, resolving integration issues in a timely manner.
• Plan and execute platform upgrades, patches, and enhancements, including regression testing, validation, and rollback planning to keep the environment on supported releases with minimal disruption.
• Configure and customize workflows, forms, dashboards, and data models to meet organizational requirements while maintaining performance, security, and supportability.
• Collaborate with security and compliance stakeholders to ensure that configurations, integrations, and data handling comply with organizational policies and federal requirements.
• Apply scripting and automation techniques to streamline common administration, deployment, and maintenance tasks within the ServiceNow environment.
• Troubleshoot complex platform issues across application, integration, and infrastructure layers, performing root‑cause analysis and implementing corrective actions.
• Document solutions, configuration standards, and technical procedures to support knowledge transfer, continuity of operations, and audit readiness.

Skills

Problem solving

Communication

Collaboration

Travel willingness

Education

Bachelor’s degree or equivalent

Tools

APIs

Web services

MID servers

ServiceNow certifications

Job description

ASM Research, An Accenture Federal Services Company, seeks an experienced ServiceNow Engineer to provide advanced engineering, configuration, and integration support for the enterprise ServiceNow platform in a federal IT environment.

The role emphasizes designing and maintaining complex workflows, integrations, and data models, with scripting and automation to improve build, test, and operation processes across ITSM, ITOM, SPM, SAM, and SecOps.