Senior ServiceNow Engineer for Enterprise IT & Security

Executive Office of Technology Services and Security; Chelsea (MA); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Executive Office of Technology Services and Security (EOTSS) seeks a Senior ServiceNow Developer to mature the ServiceNow platform across the organization. You will handle development, maintenance, and improvements for incidents, asset management, configuration, and change processes, while collaborating with business units.

Primary location is 200 Arlington Street Chelsea, MA 02150 with a hybrid schedule (in-office and remote days as needed) and a Monday–Friday 9AM–5PM EST workday.

Qualifications

• Minimum of 5 years of experience in a ServiceNow Developer role.
• Experience with ServiceNow Security Operations (SecOps), IRM or related modules.
• Strong understanding of the Software Development Lifecycle and risk management.
• Familiarity with asset management, CMDB, discovery tools and vulnerability workflows.
• Ability to develop dashboards, metrics and executive reports for vulnerability trends.

Responsibilities

• Perform daily administration for incidents, service requests, user accounts, and groups.
• Develop and deploy ServiceNow and custom EOTSS applications per SDLC.
• Collaborate with the ServiceNow Director to identify pain points and improvements.
• Automate processes to improve efficiency and user experience.
• Coordinate update sets, data movement, integrations, and configurations.
• Maintain ServiceNow across production and non-production environments.
• Onboard new agencies and users to the platform.
• Create technical and process documentation, test plans and knowledge materials.
• Support upgrades, clones, and testing via automated test frameworks.

Skills

ServiceNow

SecOps

IRM

CMDB

Vulnerability management

Dashboards

Documentation

Test planning

Communication

Cross-functional collaboration

Tools

ServiceNow Platform

Job description

Executive Office of Technology Services and Security (EOTSS) seeks a Senior ServiceNow Developer to mature the ServiceNow platform across the organization. You will handle development, maintenance, and improvements for incidents, asset management, configuration, and change processes, while collaborating with business units.

Primary location is 200 Arlington Street Chelsea, MA 02150 with a hybrid schedule (in-office and remote days as needed) and a Monday–Friday 9AM–5PM EST workday.