Senior ServiceNow Engineer for AI-Driven Automation

J.B. Hunt Transport; Lowell (AR); On-site; USD 95,000 - 130,000; Full time

Job summary

J.B. Hunt Transport in Lowell, Arkansas seeks a Software Engineer III to advance ServiceNow solutions, integrations, and workflow automations. The role emphasizes architectural contributions, secure coding, and AI-driven capabilities to boost ITSM workflows.

A strong problem-solver with experience in REST/SOAP integrations and modern Java/JavaScript stacks will thrive in this fast-paced environment. Preferred familiarity with Flow Designer, IntegrationHub, and AI-enabled features across Now

Qualifications

• Bachelor's degree in a relevant field or foreign equivalent with 4 years of software engineering experience

Responsibilities

• Contribute to architectural decisions for platform enhancements, automation solutions, and integrations; evaluate trade-offs for scalability, performance, maintainability, and security
• Collaborate with product teams, business stakeholders, platform administrators, and cross-functional partners during the story refinement process to ensure high-quality requirements and achievable solutions
• Develop and implement process automation using Flow Designer, IntegrationHub, Workflow Studio, and ServiceNow AI capabilities to improve operational efficiency and service delivery
• Create and enhance software features, integrations, and workflows by implementing secure, efficient, maintainable, and scalable code
• Leverage Now Assist, Generative AI, AI Agents, Agent Studio, Virtual Agent, and Predictive Intelligence capabilities to improve productivity, knowledge management, incident resolution, and service delivery
• Implement and maintain integrations and web services using REST, SOAP, IntegrationHub, and Import Sets to connect ServiceNow with third-party tools and enterprise systems
• Configure, optimize, and support core ServiceNow capabilities, including ITSM, Service Catalog, Knowledge Management, Request Management, workflow automation, and related modules
• Analyze complex technical issues and bottlenecks; troubleshoot production issues, resolve defects, and implement effective, scalable, and sustainable solutions
• Mentor junior team members, conduct code reviews, drive adoption of ServiceNow best practices and governance standards, participate in platform upgrades and release activities, and consistently deliver solutions on time with minimal defects

Skills

Java

JavaScript/TypeScript

REST/ SOAP

ServiceNow ITSM

Education

Bachelor's degree in Computer Information Science / Computer Engineering / Information Technology / Management Information Systems

Tools

Flow Designer

IntegrationHub

REST/SOAP integrations

ServiceNow

Job description

J.B. Hunt Transport in Lowell, Arkansas seeks a Software Engineer III to advance ServiceNow solutions, integrations, and workflow automations. The role emphasizes architectural contributions, secure coding, and AI-driven capabilities to boost ITSM workflows.

A strong problem-solver with experience in REST/SOAP integrations and modern Java/JavaScript stacks will thrive in this fast-paced environment. Preferred familiarity with Flow Designer, IntegrationHub, and AI-enabled features across Now