Senior ServiceNow Developer: Platform Modernization Lead

IDR, Inc.; Nashville (TN); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits

Industry leading organization

Job summary

IDR, Inc. is seeking a Senior ServiceNow Developer to join our Brentwood, TN client. You will lead platform modernization efforts, support migrations, and redesign workflows within a dynamic IT environment.

The role focuses on developing ITSM/ITOM solutions, building automations, and integrating systems while ensuring governance and best practices. This position offers competitive compensation and full benefits with an industry-leading organization.

Qualifications

• 5+ years of enterprise ServiceNow development experience.
• Experience with recent ServiceNow releases and platform modernization.
• Hands-on experience redesigning workflows, automations, catalog items, and integrations.

Responsibilities

• Lead ServiceNow workflow redesign and platform modernization.
• Support migration to the latest ServiceNow release, including testing, remediation, deployment, and stabilization.
• Develop and configure solutions across ITSM, ITOM, CMDB, and related modules.
• Build workflows, catalog items, forms, approvals, and automation using Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, and ACLs.
• Develop integrations using REST/SOAP, IntegrationHub, MID Server, and data imports.
• Collaborate with stakeholders to gather requirements and translate business needs into technical solutions.
• Maintain platform governance, code quality, release management, and development best practices.
• Develop dashboards, reports, documentation, and testing materials.
• Evaluate and implement ServiceNow AI capabilities, including Now Assist.

Skills

ServiceNow development

Workflow redesign

Platform modernization

Upgrades & migrations

Dashboards & reporting

Tools

REST

SOAP

IntegrationHub

MID Server

Job description

IDR, Inc. is seeking a Senior ServiceNow Developer to join our Brentwood, TN client. You will lead platform modernization efforts, support migrations, and redesign workflows within a dynamic IT environment.

The role focuses on developing ITSM/ITOM solutions, building automations, and integrating systems while ensuring governance and best practices. This position offers competitive compensation and full benefits with an industry-leading organization.