Senior ServiceNow Developer CSM & AI Specialist

Jobs via Dice; New Jersey; Remote; USD 120,000 - 160,000; Full time

Job summary

A leading company is seeking a Senior ServiceNow Developer CSM & AI Specialist with extensive experience in the ServiceNow platform and a strong background in Customer Service Management. The role involves configuring and optimizing the ServiceNow platform, developing solutions for various portals, and leveraging advanced AI capabilities. Ideal candidates will have 8+ years of experience, integration skills, and a Bachelor's degree in a STEM discipline.

Qualifications

• 8+ years of hands-on experience in ServiceNow development and administration.
• Experience in CSM and AI capabilities.
• Proficiency in configuring ServiceNow for various portals.

Responsibilities

• Configure and administer the ServiceNow platform.
• Design and implement Customer Service Portal solutions.
• Develop integrations using REST APIs and ServiceNow connectors.

Skills

JavaScript

Jelly Script

HTML

CSS

AngularJS

Integration Skills

AI Knowledge

Problem-solving

Communication

Education

Bachelor's degree in Science or in STEM discipline

Job description

Senior ServiceNow Developer CSM & AI Specialist

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Senior ServiceNow Developer CSM & AI Specialist

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Job Title: Senior ServiceNow Developer CSM & AI Specialist

Location: Remote (Preferred locations : PA, NJ, NY, MD, VA)

Duration: 6+ Months

Visa: EAD

Job Description:

We are looking for a highly skilled ServiceNow Developer with 8+ years of experience in Customer Service Management (CSM) and extensive hands-on expertise in configuring the ServiceNow platform. The ideal candidate will have strong knowledge of integrations using REST APIs, ServiceNow API connectors, Service Graph connectors, and advanced AI concepts, including experience with Now Assist AI products. This role requires proficiency in developing solutions for Service Portals, Employee Service Portals, and Customer Communities Portals.

Key Responsibilities

ServiceNow Platform Configuration: Configure and administer the ServiceNow platform, ensuring optimal performance and functionality across CSM modules.

CSM Development: Design and implement solutions for Customer Communities Portal, Employee Service Portal, and Customer Service Portal.

Integrations: Develop robust integrations using REST APIs, ServiceNow API connectors, and Service Graph connectors to connect external systems with the ServiceNow platform.

AI Implementation: Leverage Now Assist AI products to enhance user experiences through predictive intelligence, advanced machine learning and natural language processing capabilities.

Custom Development: Build custom catalog forms and widgets, Business Rules, Client Scripts, UI Policies, ACLs, and other components to meet business requirements.

Troubleshooting & Support: Provide advanced troubleshooting for platform issues, ensuring smooth operation of CSM processes.

Process Optimization: Collaborate with cross-functional teams to improve workflows and align technical solutions with business needs.

Documentation: Maintain detailed documentation for configurations, integrations, and customizations.

Required Skills & Qualifications

Experience: 8+ years of hands-on experience in ServiceNow development and administration with a focus on CSM and AI capabilities.

CSM Expertise: Proven track record of working with Customer Communities Portal, Employee Service Portal, and Customer Service Portal, and Agent Workspaces.

Integration Skills: Extensive experience with REST APIs, ServiceNow API connectors, and Service Graph connectors.

AI Knowledge: Strong understanding of AI concepts and practical experience using Now Assist AI products (e.g., Now Assist, AI chatbots or Predictive Intelligence).

Technical Proficiency:

JavaScript, Jelly Script, HTML, CSS, AngularJS for widget development.

Advanced scripting for Business Rules, Client Scripts, UI Actions, and ACLs.

Script Includes, Preprocessors, GlideAjax

Certifications:

ServiceNow CSM Implementation Specialist (preferred).

ServiceNow Certified System Administrator (preferred).

ServiceNow Certified Application Developer (preferred).

Soft Skills: Strong problem-solving abilities and excellent communication skills.

Education: Bachelor's degree in Science or in STEM discipline.

Preferred Qualifications

Familiarity with ITIL frameworks or certifications (v3 or v4).

Experience with Agile development methodologies.

Exposure to other ServiceNow modules such as CPQ, CRM, SPM, ServiceBridge

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Software Development

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