Senior ServiceNow Developer - AVP

CITI; Irving (TX); On-site; USD 107,000 - 161,000; Full time

Job summary

Join a forward-thinking company as a ServiceNow Developer, where your expertise will drive the development of innovative Service Management solutions. In this role, you will collaborate with senior developers and architects to enhance capabilities on the ServiceNow platform. Your skills in administration, configuration, and integration will be crucial in delivering solutions that align with best practices. This is an exciting opportunity to contribute to a dynamic team, improve processes, and make a significant impact in a technology-driven environment. Embrace this chance to grow your career and shape the future of Service Management.

Benefits

Medical, Dental & Vision Coverage

401(k) Plan

Life Insurance

Accident & Disability Insurance

Wellness Programs

Paid Time Off

Paid Holidays

Qualifications

• 6+ years of hands-on experience as an engineer and developer.
• Knowledge of core platform components like business rules and client scripts.
• Experience with ServiceNow upgrades and clones.

Responsibilities

• Develop and configure ServiceNow capabilities for Incident and Problem management.
• Act as a lead architect for solutions on the ServiceNow platform.
• Partner with product owners to build Service Management solutions.

Skills

ServiceNow Administration

JavaScript

REST/SOAP Integrations

Problem Solving

Time Management

Analytical Skills

Education

BA/BS in Computer Science

4+ years work experience in lieu of degree

Tools

ServiceNow

HTML

CSS

XML

Bootstrap

Job description

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

We are looking for a ServiceNow Developer within our Citi Technology Infrastructure (CTI) department to build and deploy service Management capabilities on the ServiceNow Software as a Service (SaaS) platform. The ideal candidate is someone who can be hands-on working with our Sr developers and Architects in delivering the large-scale Incident, Problem and Change management modules. The ServiceNow Developer will be responsible for configuration, development and building integrations with the ServiceNow SaaS platform.

Responsibilities:

• Technical development of ServiceNow engineering that support our Incident, Problem, Change, Chat, Portal, and Security Incident Response (SIR) capabilities
• Subject matter expert on adopting and implementing solutions to improve the Service Management capabilities
• People Management skills paired with development skills
• Act as a lead and architect of a solution on the ServiceNow platform.
• Partner with product owners, process owners, and other business leaders to build Service Management solutions
• Ensure the delivery of solutions are in-line with ServiceNow best practices, reducing as much customizations as possible
• Design, prototype, implement, test and deploy solutions on the platform.

Qualifications:

• Hands on experience with Service Now platform administration, configuration, and monitoring.
• 6+ years of experience as a hands-on engineer and developer
• 4+ years managing ServiceNow or similar Service Management products
• Good understanding of the core platform components like business rules, client scripts, UI scripts, forms, and glide scripting.
• Knowledge of Java script, XML, HTML, CSS, bootstrap and web service Integrations using REST or SOAP.
• Experience with upgrades and clones.
• Experience in ATF is a plus.
• Experience in Reporting and Performance Analytics
• Service Now certifications are a plus.
• Excellent organizational skills, time management skills, sharp analytical and problem solving skills
• Solid technical background with understanding and/or hands-on experience in software development
• BA/BS in Computer Science (In lieu of degree, 4+ years work experience )

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Job Family Group:

Technology

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Job Family:

Applications Development

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Full Time Salary Range:

$107,120.00 - $160,680.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

May 12, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.