Senior ServiceNow Developer – AI & Intelligent Automation

Chenega Corporation; Springfield (VA); Hybrid; USD 145,000 - 150,000; Full time

Job summary

Chenega MIOS is seeking a seasoned ServiceNow Developer (AI & Intelligent Automation Focus) in Springfield, VA. You will lead development on the ServiceNow platform, design AI-enabled automation, and integrate with external systems to modernize operations.

The role requires 5+ years in ServiceNow development, 3+ years in ITSM, and a Top-Secret clearance with SCI/CI poly eligibility. A CSA certification is preferred. A university degree is valued, and federal experience is a plus.

Qualifications

• 5+ years of experience in ServiceNow Platform development.
• 3+ years of experience in ITSM development.
• Experience in Agile development practices.

Responsibilities

• Lead hands-on development within the ServiceNow platform, including client scripts, business rules, UI actions, UI policies, data policies, workflow automation, Flow Designer, Integration Hub spokes, Script Includes, catalog items, Service Portal widgets, UI pages, and event/alert rules.
• Design and implement integrations between ServiceNow and external enterprise systems, monitoring tools, and operational platforms using REST, SOAP, APIs, and integration frameworks.
• Design and implement AI-enabled automation workflows that support predictive operations, automated incident response, and intelligent service management.
• Support the integration of AIOps capabilities, including event correlation, anomaly detection, predictive incident management, and automated remediation workflows.
• Collaborate with platform architects and engineering teams to integrate machine learning services, analytics platforms, and intelligent decision engines into ServiceNow workflows.
• Develop solutions that leverage ServiceNow AI features and automation capabilities to enhance operational awareness, reduce manual intervention, and improve service delivery efficiency.
• Support initiatives involving data-driven insights, predictive service monitoring, and intelligent operational dashboards.
• Ensure all development activities adhere to enterprise architecture, cybersecurity requirements, and platform governance standards.
• Work closely with product owners, business stakeholders, and engineering teams to analyze requirements and translate them into scalable technical solutions.
• Participate in Agile ceremonies, including sprint planning, backlog refinement, stand-ups, sprint reviews, and retrospectives.
• Provide technical estimates and solution designs to support product roadmap planning and program execution.
• Other duties as assigned.

Skills

ServiceNow Platform development

ITSM development

Agile development practices

Education

Bachelor’s or Master’s degree in a related field

Job description

Chenega MIOS is seeking a seasoned ServiceNow Developer (AI & Intelligent Automation Focus) in Springfield, VA. You will lead development on the ServiceNow platform, design AI-enabled automation, and integrate with external systems to modernize operations.

The role requires 5+ years in ServiceNow development, 3+ years in ITSM, and a Top-Secret clearance with SCI/CI poly eligibility. A CSA certification is preferred. A university degree is valued, and federal experience is a plus.