Senior ServiceNow Developer – CSM

Alldus International Consulting Ltd; New York (NY); Remote; USD 120,000 - 160,000; Full time

Job summary

A global consultancy is hiring a Senior ServiceNow Developer to design and deliver impactful Customer Service Management solutions. This remote role entails leading the CSM module's customization and optimization, mentoring junior developers, and adhering to best practices in governance and security.

Qualifications

• Minimum of five years of experience as a ServiceNow Developer.
• Significant hands-on experience in CSM implementations.
• Proven track record of delivering robust solutions in enterprise environments.

Responsibilities

• Lead development and configuration of the ServiceNow CSM module.
• Collaborate with stakeholders to create scalable ServiceNow solutions.
• Develop integrations between ServiceNow and external systems.

Skills

JavaScript

CSM data models

Agile/Scrum methodologies

Education

CIS – CSM Certification

Additional ServiceNow certifications (e.g. CSA, CAD, ITSM)

Tools

ServiceNow

Flow Designer

REST API

SOAP API

Job description

Senior ServiceNow Developer (CIS – CSM Required)
Location:New York/Remote
Job Type:Contract

Our client, a global consultancy and ServiceNow implementation partner, are hiring a Senior ServiceNow Developer to join the team remotely. The successful candidate will lead the design and delivery ofCustomer Service Management (CSM)solutions that drive real business impact.

Responsibilities

• Lead the development, customization and configuration of theServiceNow CSMmodule to support complex business needs.

• Collaborate with business analysts and stakeholders to translate customer service requirements into scalable ServiceNow solutions.

• Build and optimize customer portals, case management workflows and knowledge management features.

• Develop and maintain integrations between ServiceNow and external systems (CRM, ERP etc.).

• Ensure the platform is aligned with ServiceNow best practices, including governance, security and performance.

• Mentor junior developers and contribute to platform strategy and design discussions.

Skillset

• Certified Implementation Specialist – CSM (CIS-CSM) is required.

• Minimum of five years of experience as a ServiceNow Developer with significant hands-on experience in CSM implementations.

• Strong understanding of CSM data models, workflows, and portal configuration.

• Proficiency in JavaScript, Flow Designer, Business Rules, and ServiceNow APIs (REST/SOAP).

• Proven track record of delivering robust customer service solutions in enterprise environments.

• Additional ServiceNow certifications (e.g. CSA, CAD, ITSM) is a plus.

• Experience with Virtual Agent, Performance Analytics, or ServiceNow Customer Portal customization is a bonus.

• Knowledge of Agile/Scrum methodologies and DevOps tooling.

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