Senior ServiceNow Developer

Komatsu; Milwaukee (WI); On-site; USD 140,000 - 150,000; Full time

Job summary

Komatsu is seeking a Senior ServiceNow Developer to join the platform team. You will design, develop, configure, troubleshoot, and implement ServiceNow applications & services across ITSM, HRSD, and SPM.

You will collaborate with partners, gather requirements, and translate them into scalable technical solutions. The role involves development with JavaScript, GlideScript, and modern web technologies, plus designing integrations and optimizing performance.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field or equivalent.
• 5+ years ServiceNow Platform experience including systems administration, scripting, and development; current release on Yokohama or Zurich.
• Proficiency in JavaScript, XML, HTML, CSS, ServiceNow scripting and related technologies.
• Experience with REST API, SOAP, MID Server, JDBC, Integration Hub spokes, and Plug-ins/Store apps.
• Strong communication across stakeholder levels and ability to mentor juniors.

Responsibilities

• Collaborate with partners to gather requirements and translate into technical ServiceNow solutions.
• Develop ServiceNow software solutions using JavaScript, GlideScript, Jelly, AJAX, JSON, AngularJS, Web Services, MySQL, XML, HTML, and CSS.
• Work in Agile teams with two‑week sprints and prioritize backlog.
• Design and implement integrations between ServiceNow and other enterprise systems via APIs and Integration Hub.
• Improve performance, scalability, and user experience on the ServiceNow platform.
• Ensure governance, security, and ITIL alignment across implementations.
• Create technical documentation and conduct training sessions for partners and end users.
• Stay current with ServiceNow features and identify process improvement opportunities.

Skills

ServiceNow scripting

REST API

MID Server

ITIL v4/5

CSA

CAD

DevOps CI/CD

Flow Designer

Git

App Engine Studio

UI Builder

JavaScript

XML/HTML/CSS

Education

Bachelor's degree in IT/CS

Tools

Jira

App Engine Studio

UI Builder

Integration Hub

Job description

Job Overview

The Senior ServiceNow Developer is a transformational position with the ServiceNow platform team, designing, developing, configuring, troubleshooting, and implementing ServiceNow applications & services. You are helping to transform many enterprise processes using data, automation, design thinking, and streamlined workflows. This role is part of our pro-code development team, which helps deliver new functionality across platform and ITSM, HRSD, and SPM applications, supports entire development lifecycle, and promotes the reusable data model.

Key Job Responsibilities

• Solution Design: Collaborate with partners to gather requirements, analyze business processes, and translate them into technical solutions that leverage the capabilities of the ServiceNow platform.
• Development: Develop ServiceNow software solutions using JavaScript, GlideScript, Jelly, AJAX, JSON, AngularJS, Web Services, MySQL, XML, HTML, and CSS. Adhere to best practices for out-of-the-box configurations and customizations as guided by the Platform Architect.
• Delivery: Employ various delivery methodologies including Waterfall, Kanban, and Agile aligned with SDLC practices and product management release cycles. Work from a prioritized backlog within an Agile team, participating in two-week sprints as part of a planning increment.
• Integrations: Design and implement integrations between ServiceNow and other enterprise systems, ensuring seamless data flow and interoperability through APIs, Workflow Data Fabric, Integration Hub, and other integration techniques.
• Performance Optimization: Execute performance enhancements, scalability improvements, and elevate the overall user experience on the ServiceNow platform.
• Governance & Compliance: Maintain adherence to security standards, regulatory requirements, and industry best practices across all aspects of ServiceNow platform implementation and usage.
• Documentation & Training: Develop comprehensive technical documentation, including architectural diagrams, design specifications, and user guides. Facilitate training sessions for partners and end users as necessary.
• Continuous Improvement: Stay informed about the latest trends, features, and capabilities of the ServiceNow platform. Proactively identify opportunities for process enhancements and innovation, such as refactoring existing functionalities to increase value.

Qualifications & Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field or equivalent.
• 5+ years ServiceNow Platform experience including systems administration, scripting, and development; current release on Yokohama or Zurich.
• Proficiency in JavaScript, XML, HTML, CSS, ServiceNow scripting (Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions) and other relevant technologies used in ServiceNow development (Flow Designer, orchestration, MID Servers, Scoped & Global Applications, CMDB/CSDM understanding).
• Ability to communicate with stakeholders and users at multiple levels.
• Ability to understand use cases, personas and create solutions that are fit for use and purpose.
• Ability to learn and grow, staying current with technology and emerging trends. Acting as a mentor to junior team members.
• Experience with ServiceNow integration technologies such as REST API, SOAP, MID Server, JDBC, Integration Hub spokes, and Plug-ins/Store apps.
• Excellent analytical and problem‑solving abilities.
• Strong understanding of ITIL processes, ITIL v4/5 foundational certified (or obtained within first 3 months of employment).
• Active ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) is required (or obtained within first 3 months of employment).

Preferred Skills

• Advanced ServiceNow certifications, including CIS in one or more product lines (ITSM or SPM) or ArchX.
• Governance and performance tuning best practices.
• DevOps practices / CI‑CD pipelines, including Source control (Git).
• Experience administrating and utilizing App Engine Studio and UI Builder.
• Data modeling & table design.

Hiring Range

At Komatsu, your base pay is one part of your total compensation package. This role pays $140,000-$150,000. The actual offer will consider a wide range of factors, including experience and location.

Diversity & Inclusion Commitment

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean‑energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!