Senior ServiceNow Developer

Kwik Trip, Inc.; La Crosse (WI); On-site; USD 88,000 - 146,000; Full time

Benefits offered by this job

Health Insurance

401k

Paid Time Off

Bonus program (profit sharing)

Job summary

Kwik Trip, Inc. is seeking a Senior ServiceNow Developer for our La Crosse campus. You will act as a technical leader, designing, configuring, and delivering ServiceNow solutions across ITSM, ITOM, CSM, HRSD, and CMDB/CSDM.

You’ll guide an offshore team and mentor junior developers while driving the Reimagine program to baseline, low‑deviation implementation. You will partner with product owners and operations to build, test, and deploy capabilities, ensuring quality, governance, and timely

Qualifications

• Degree in Computer Science preferred, or equivalent hands‑on experience.
• 6+ years of professional hands‑on ServiceNow development experience, including senior/lead capacity.
• Experience delivering ServiceNow products or major modules end to end.
• Experience reimplementing or remediating instances toward baseline / reducing customization is a strong plus.

Responsibilities

• Design and develop ServiceNow solutions using business rules, client scripts, UI policies, scripted REST APIs, Flow Designer/Integration Hub, and related capabilities.
• Deliver the Reimagine effort by reimplementing capabilities to a clean baseline state and minimize customizations.
• Upgrade CSM to new RSM/RO products as part of Reimagine—from requirements through production.
• Design and refine CMDB classes, identification and reconciliation rules, CMDB workflows, and CSDM‑aligned service modeling.
• Support ITOM capabilities (Discovery, Service Mapping, Event Management) and integration with CMDB/CSDM.
• Provide technical direction to offshore and onsite teams; conduct reviews and set standards.
• Mentor junior developers through reviews, pairing, knowledge sharing; promote ServiceNow best practices.
• Build and support ITSM, ITOM, CSM/RSM/RO, HRSD, CMDB, and related capabilities with product owners and ops teams.
• Troubleshoot defects, performance issues, and integration failures; implement durable fixes.
• Lead releases, testing, and deployment activities; validate in sub-prod and production.
• Create and maintain technical docs, diagrams, and development standards.
• Contribute to the technical roadmap for the ServiceNow platform; establish governance and readiness.
• Collaborate with security, infra, and app teams on integrations and platform hygiene.

Skills

ServiceNow Dev

Leadership

Offshore work

CMDB/CSDM

ITSM/ITOM/CSM

Scripting/UI policies

Education

BSc in Computer Science

Tools

ServiceNow

REST APIs

Flow Designer

Job description

Location: Department 671
Shift: Daytime
Experience: 5+ years
Full Pay Range: $97,646.64 to $146,469.96

Actual pay will be based on various factors, such as a candidate’s qualifications, skills, competencies, proficiency for the role, and internal equity. In addition to base pay, Kwik Trip gives 40% of pre-tax profits back to our coworkers with bonuses ranging from 8-12% of each coworker’s gross annual wage depending on company profitability and offers a comprehensive benefits package, including health insurance, 401k, paid time off, and more.

This position is not eligible for sponsorship

Senior ServiceNow Developer

Department: Information Technology

Location: La Crosse Support Center | Onsite

Job Type: Full-time

About the Role

As a Senior ServiceNow Developer at Kwik Trip, you will serve as a technical leader on our platform team, designing, configuring, extending, and delivering ServiceNow solutions that support our enterprise. You will join an established team of four developers (two senior, two junior) supporting a production instance spanning ITSM, ITOM, CSM, HRSD, SecOps, FSM, CMDB, and CSDM.

A central focus of this role is our Reimagine project, through which we are reimplementing our ServiceNow platform back to baseline to reduce technical debt, improve maintainability, and align with out-of-the-box best practices. As part of Reimagine, our existing CSM capability will be upgraded to its successor products—Retail Service Management (RSM) and Retail Operations (RO). In this role you will also direct and collaborate with an offshore development team, ensuring quality and consistency of delivery, and mentor our junior developers to grow the team's overall capability.

What You'll Do

• Design and develop ServiceNow solutions using business rules, client scripts, UI policies, scripted REST APIs, Flow Designer/Integration Hub, and related platform capabilities
• Deliver the Reimagine effort by reimplementing existing capabilities to a clean, baseline-aligned state and minimizing customizations where out-of-the-box functionality can be used
• Upgrade our existing CSM capability to the new RSM and RO products as part of Reimagine—from requirements through production
• Design, implement, and refine CMDB classes, identification and reconciliation rules, CMDB-related workflows, and CSDM-aligned service modeling to improve data quality and usability
• Support ITOM capabilities (Discovery, Service Mapping, and Event Management) and their integration with CMDB and CSDM
• Provide technical direction to offshore and onsite development teams—reviewing designs and code, setting standards, coordinating work, and ensuring on-time, high-quality delivery
• Mentor and coach junior developers through code reviews, pairing, knowledge sharing, and guidance on ServiceNow best practices
• Build and support ITSM, ITOM, CSM/RSM/RO, HRSD, CMDB, and related capabilities in partnership with product owners and operations teams
• Troubleshoot complex defects, performance issues, and integration failures; implement durable fixes and preventive controls
• Lead releases, testing, and deployment activities; support validation in sub-production and production
• Establish and maintain technical documentation, solution diagrams, and development standards for supported capabilities
• Contribute to the technical roadmap for the ServiceNow platform, including standards for development, governance, and operational readiness
• Partner with security, infrastructure, and application teams on integrations, access patterns, and platform hygiene

What We're Looking For

• Degree in Computer Science preferred, or equivalent hands‑on experience
• 6+ years of professional hands‑on ServiceNow development experience, including experience in a senior or lead capacity
• Demonstrated experience delivering ServiceNow products or major modules end to end
• Experience reimplementing or remediating instances toward baseline / reducing customization is a strong plus
• Hands‑on experience with CMDB and the CSDM framework
• Hands‑on experience with HRSD module
• Hands‑on experience with Service Portal / Employee Center / Knowledge Management
• Experience with ITSM, ITOM, and/or CSM modules
• Experience leading or coordinating offshore/distributed development teams
• Proven ability to mentor and develop junior engineers
• Strong analytical skills, clear communication, and the ability to prioritize and lead work in a fast‑paced operational environment
• Ability to work onsite and collaborate effectively with a multi‑developer remote and offshore team

Even Better If You Have

• Experience implementing ServiceNow Retail Service Management (RSM) and/or Retail Operations (RO)
• ServiceNow certifications (for example, CSA, CAD, or implementation specialist credentials aligned to ITSM/CSM/HRSD/CMDB)
• Experience with Now Assist (or other AI/ML‑assisted ServiceNow capabilities)
• Experience with Field Service Management (FSM) module
• Experience with SecOps workflows and security operations use cases on the Now Platform
• Familiarity with ITIL practices and how they map to ServiceNow processes
• Experience with DevOps pipelines and Git‑based source control practices for ServiceNow

Work schedule

Monday–Friday, daytime, onsite at our La Crosse campus.

Kwik Trip, Inc. OVERVIEW:

For over 60 years, Kwik Trip, Inc. has operated friendly, clean, trusted, family‑owned, local convenience stores in communities throughout Wisconsin, Minnesota, Iowa, Michigan, South Dakota and Illinois. With a commitment to generosity, Kwik Trip, Inc. is dedicated to treating coworkers and guests like family. We continue to look for ways to improve our guest shopping experience and product offerings, as well as to ensure we provide a safe and fun work environment for our coworkers. We offer competitive wage and benefits and continue to invest in our family of coworkers and provide them with career advancement and growth opportunities.

Kwik Trip, Inc. is an Equal Employment Opportunity Employer.

Function: Information Technology; Business Development; Customer Service; Design; General Business; QA - Quality Control; Training