Senior ServiceNow Developer

Synechron; Charlotte (NC); On-site; USD 105,000 - 115,000; Full time

Benefits offered by this job

Competitive compensation

Global opportunities

Paid leave

Job summary

Synechron is seeking a ServiceNow Developer in Charlotte, NC to design, implement, and optimize ServiceNow ITSM solutions. You will create workflows, portals, and integrations to improve operational efficiency and user experience.

The role requires hands-on ServiceNow development, ITSM expertise, and strong collaboration with business stakeholders. A Bachelor's degree and a solid grasp of Agile/Scrum methodologies are essential.

Qualifications

• Bachelor's degree in CS, IT, Engineering or related field.
• Hands-on experience in ServiceNow development.
• Experience implementing and supporting ServiceNow ITSM modules.
• Knowledge of Flow Designer, Integration Hub and Service Catalog.
• Experience with REST and SOAP integrations.
• Understanding of Agile/Scrum.
• Strong troubleshooting and stakeholder management abilities.

Responsibilities

• Design, develop, configure, and customize ServiceNow applications and modules.
• Implement and support ITSM, Incident, Problem, Change, Request, Knowledge, and Service Catalog Management.
• Develop and maintain workflows, Flow Designer solutions, business rules, client scripts, and UI policies.
• Build and customize Service Portals and ESC.
• Develop integrations between ServiceNow and third-party apps using REST/SOAP APIs.
• Create and maintain custom applications with App Engine Studio and Studio.
• Design automated workflows to improve efficiency and performance analytics for stakeholders.
• Troubleshoot platform issues and support upgrades and new features.

Skills

ServiceNow development

ITSM knowledge

Agile/Scrum

Communication skills

Troubleshooting

Education

Bachelor's degree in CS/IT/Engineering

Tools

Flow Designer

Integration Hub

MID Server

App Engine Studio

REST API

SOAP

Job description

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17000+, and has 58 offices in 22 countries within key global markets.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $105k - $115k/year & benefits (see below).

The Role

Responsibilities:

• Design, develop, configure, and customize ServiceNow applications and modules.
• Implement and support ServiceNow ITSM, Incident, Problem, Change, Request, Knowledge, and Service Catalog Management.
• Develop and maintain ServiceNow workflows, Flow Designer solutions, business rules, client scripts, UI policies, UI actions, and Script Includes.
• Build and customize Service Portals and Employee Service Center (ESC).
• Develop integrations between ServiceNow and third‑party applications using REST/SOAP APIs, Integration Hub, MID Server, and web services.
• Create and maintain custom applications using App Engine Studio and ServiceNow Studio.
• Design and implement automated workflows to improve operational efficiency.
• Develop reports, dashboards, and performance analytics for business stakeholders.
• Troubleshoot platform issues and perform root cause analysis.
• Support platform upgrades, patching activities, and new feature adoption.
• Ensure adherence to ServiceNow development best practices and governance standards.
• Collaborate with business analysts and stakeholders to gather and translate requirements into technical solutions.
• Participate in code reviews, testing, deployment, and documentation activities.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• Hands‑on experience in ServiceNow development.
• Experience implementing and supporting ServiceNow ITSM modules.
• Knowledge of ServiceNow Flow Designer, Integration Hub, and Service Catalog.
• Experience with REST API and SOAP‑based integrations.
• Understanding of Agile/Scrum development methodologies.
• Strong troubleshooting and problem‑solving skills.
• Excellent communication and stakeholder management abilities.

Preferred, but not required:

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist (CIS) certifications.
• Experience with ITOM, ITAM, HRSD, CSM, SPM, or SecOps modules.
• Exposure to cloud platforms such as Azure, AWS, or GCP.
• Experience with DevOps tools, CI/CD pipelines, and Git version control.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier‑one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun‑loving, and global work culture.

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.