Senior ServiceNow Developer

Riot Platforms; Austin (TX); On-site; USD 125,000 - 140,000; Full time

Benefits offered by this job

Bonus

Sign-on equity grant

401(k) company match

Company-paid health coverage

Wellness perks (gym membership)

Job summary

Riot Platforms is seeking a Senior ServiceNow Developer to own architecture, design, and implementation of complex ServiceNow solutions in the Applications team. This role drives automation of business processes and enhances user experience while partnering with stakeholders to translate requirements into scalable, upgrade-safe solutions.

The position is based in the Austin office with relocation assistance for non-local candidates.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• Senior ServiceNow development experience with cross-functional implementations.
• Strong knowledge of ITIL and ITSM processes.

Responsibilities

• Lead architecture, design, and development on the ServiceNow platform.
• Configure advanced UI actions, policies, rules, scripts, and client scripting.
• Design integrations using ServiceNow APIs (REST/SOAP).
• Enforce development standards and platform health.
• Serve as technical escalation point through resolution.
• Create and maintain Service Portal pages using HTML/CSS/AngularJS.

Skills

ServiceNow development

REST API

SOAP API

ITIL knowledge

Stakeholder communication

Education

Bachelor's degree

Tools

ServiceNow CSA

ServiceNow CAD

ServiceNow CIS

Job description

Riot’s (NASDAQ: RIOT) vision is to be the world’s most trusted platform for powering and buildingdigital infrastructure.Riot’s mission is to empower the future of digital infrastructure by positivelyimpactingthe sectors, networks, and communities that we touch. We believe that the combination of an innovative spirit and strong community partnership allows us to achieve best-in-class execution and create successful outcomes.

Who we are

At Riot,we’rebuilding the future of digital infrastructure. Our team members have unparalleled opportunities to work on groundbreaking initiatives. Through technical excellence and strategic execution, Riot has positioned itself as a leader in the industry driving advancements that continue to set new benchmarks in digital infrastructure.

Weare trailblazers. Problem solvers. People who thrive in fast pacedenvironments,communicate clearly, and bring relentless focus to efficiency and execution.

About this role

We are looking for a Senior ServiceNow Developer to join our Applications team. In this role, you will own the architecture, design, development, and implementation of complex ServiceNow solutions that automate business processes and enhance user experience. You will partner directly with business stakeholders to shape requirements, drive solutions from concept through delivery with minimal oversight, set development standards for the platform, and ensure it remains scalable, efficient, and aligned with industry best practices.

This position will be based in our Austin office. Relocation assistance is available for non-local candidates.

What you’ll be doing

• Lead the architecture, design, and development of technical solutions on the ServiceNow platform, including Service Catalog, Incident, Problem, Change, Asset Management, and CMDB.
• Configure and customize advanced aspects of ServiceNow, such as UI Actions, UI Policies, Business Rules, Client Scripts, and Script Includes, with an emphasis on maintainable, upgrade-safe solutions.
• Design and build integrations between ServiceNow and other enterprise systems using ServiceNow’s APIs and integration best practices.
• Establish and enforce development standards through code reviews, and champion platform health, performance, and scalability.
• Serve as the technical escalation point for the most complex platform issues, owning them through to resolution.
• Create and maintain Service Portal pages using HTML, CSS, and AngularJS.

What you’ll have

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD) or a Certified Implementation Specialist (CIS) certification strongly preferred.
• 7-10+ years of hands‑on experience in ServiceNow development and administration, including ownership of complex, cross-functional implementations.
• Proven experience designing and building integrations using ServiceNow’s APIs (REST and SOAP) and integration techniques.
• Experience with CSM, Asset Management, or Nuvolo is highly valued.
• Deep understanding of ITIL and Customer Service Management processes and how they are applied and extended within the ServiceNow platform.
• Strong analytical and problem‑solving skills, with the ability to independently drive multiple concurrent initiatives from concept through delivery.
• Excellent communication skills to effectively interact with both technical and non‑technical stakeholders, including presenting design decisions and trade‑offs to leadership.

Compensation and Benefits

• Competitive Salary: $125,000 - $140,000 (commensurate with experience) + bonus + sign‑on equity grant.
• Long-Term Growth: Eligible to participate in Riot’s equity incentive programs and share in the success you help build.
• 401(k) Retirement Plan: Incudes a generous company match.
• Comprehensive Health Coverage: Multiple medical plan options, including 100% company-paid plans.
• Wellness & Lifestyle Perks: Enjoy free gym memberships, pet insurance, childcare discounts, and more to support your life both in and out of work.

Riot is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.