ServiceNow Technical Trainer

Cognizant; Hartford (CT); Remote; USD 108,000 - 125,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays & PTO

401(k) plan

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a ServiceNow Technical Trainer to design and deliver engaging learning experiences that strengthen ServiceNow capabilities across our organization and client teams. The role requires 5+ years of training on ServiceNow, CSA and two CIS certifications, plus strong communication skills and experience delivering in-person/virtual sessions.

Remote work in the United States is available. Candidates should have a Bachelor’s degree in CS/IS/MIS or related field and be eligible to

Qualifications

• 5+ years of delivering ServiceNow implementations, training, or enablement programs.
• Strong ability to convey technical concepts to diverse audiences.
• Experience facilitating instructor-led and virtual training in corporate/consulting/tech environments.
• ServiceNow CSA certification required.
• CIS certifications in at least two ServiceNow product areas.
• Excellent presentation, facilitation, coaching, and communication skills.
• Bachelor's degree in CS/IS/MIS or related field, or equivalent experience.

Responsibilities

• Deliver instructor-led, virtual, and role-based ServiceNow training programs for internal teams, partners, and clients.
• Design, develop, and continuously improve training content, labs, job aids, exercises, and cert prep resources.
• Partner with Global Training to support regional learning strategies and capability goals.
• Mentor and enable trainers, consultants, and team members to ensure high-quality learning experiences.
• Assess learner progress, provide coaching, and support readiness for certification and project assignments.
• Collaborate with SMEs and delivery teams to reflect current platform capabilities and best practices.
• Promote knowledge-sharing and contribute to training innovation and capability development programs.
• Track certification readiness and support ongoing learning initiatives across Services, Sales, and Digital teams.

Skills

ServiceNow training

CSA certification

CIS certifications

Instructor-led training

Communication skills

Education

Bachelor's degree in CS/IS/MIS

Job description

ServiceNow Technical Trainer

Location: Remote

Employment Type: Full-Time

Job ID: 00069718501

About the role

As a ServiceNow Technical Trainer, you will make an impact by developing and delivering engaging learning experiences that strengthen ServiceNow capabilities across our organization and client teams. You will be a valued member of the Academy for ServiceNow team and work collaboratively with Global Training, ServiceNow subject matter experts, delivery teams, and business leaders to build a strong talent pipeline and enable successful ServiceNow implementations.

In this role, you will:

• Deliver instructor-led, virtual, and role-based ServiceNow training programs for internal teams, partners, and clients.
• Design, develop, and continuously improve learning content, including training materials, hands-on labs, job aids, exercises, and certification preparation resources.
• Partner with the Global Training team to support regional learning strategies aligned with business priorities and ServiceNow capability goals.
• Mentor and enable trainers, consultants, and team members to drive consistent and high-quality learning experiences.
• Assess learner progress, provide coaching and feedback, and support readiness for ServiceNow certifications and project assignments.
• Collaborate with subject matter experts and delivery teams to ensure training content reflects current platform capabilities, best practices, and market trends.
• Promote knowledge-sharing initiatives and contribute to thought leadership, training innovation, and capability development programs.
• Track certification readiness and support ongoing learning initiatives across Services, Sales, and Digital teams.

Work model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting and may change based on project, business, or client requirements. We will always be clear about role expectations.

What you need to have to be considered

• 5+ years of experience delivering ServiceNow implementations, training, or enablement programs.
• Strong working knowledge of the ServiceNow platform and the ability to communicate technical concepts to diverse audiences.
• Experience facilitating instructor-led and virtual training sessions in a corporate, consulting, or technology environment.
• ServiceNow Certified System Administrator (CSA) certification.
• Certified Implementation Specialist (CIS) certifications in at least two ServiceNow product areas.
• Strong presentation, facilitation, coaching, mentoring, and communication skills.
• Experience developing training materials, learning content, and certification preparation resources.
• Bachelor's degree in Computer Science, Information Systems, Management Information Systems, or a related field, or equivalent experience.

These will help you stand out

• Experience serving as a certified trainer or leading large-scale client-facing training initiatives.
• Experience designing learning programs, curricula, and technical enablement strategies.
• Knowledge of adult learning principles, instructional design, and learning management systems.
• Experience supporting ServiceNow certification readiness and compliance initiatives.
• Ability to create thought leadership content, present at industry events, and contribute to knowledge-sharing programs.
• Experience collaborating with global teams and supporting enterprise learning organizations.

Salary and Other Compensation:

Applicants will be accepted till 9/03/2026

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

The annual salary for this position will be in the range of $108,000 - $125,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.

If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.