Senior ServiceNow CSM & Now Assist Engineer

Saic; Virginia (MN); On-site; USD 120,000 - 160,000; Full time

Job summary

SAIC is seeking a Senior ServiceNow Consultant to configure, maintain, and optimize ServiceNow Customer Service Management (CSM) and Now Assist capabilities for government and enterprise environments. You will work on case management, knowledge, portals, and integrations.

You will implement AI-enabled features, govern data and security, and coordinate with ISSO/ISSM to meet DoD and regulatory requirements. Requires IAT II, CSA, 2+ years of ServiceNow, Secret clearance, and prior DoD experience;

Qualifications

• Bachelor's degree and 9+ years of industry experience.
• Minimum 2 years of ServiceNow experience.
• IAT Level II certification is required.
• A Secret clearance is required.
• ServiceNow CSA certification.
• ServiceNow AI or Now Assist implementation experience.
• Experience establishing AI governance frameworks in regulated environments.
• Experience supporting ServiceNow in DoD, Federal, GCC High, IL4, or IL5/IL6 environments.
• Familiarity with DoD AI Ethical Principles and governance processes.
• Experience with large-scale ServiceNow CSM and AI deployments.

Responsibilities

• Configure, maintain, and support ServiceNow CSM capabilities including case management, service operations, knowledge management, portals and experience components, and integrations.
• Support Now Assist configuration and AI-powered features such as case summarization and recommended responses.
• Ensure AI governance, data classification, access controls, and audit/compliance activities.
• Coordinate with security personnel (ISSO/ISSM) and participate in testing, validation, and release management.

Skills

ServiceNow experience

AI governance

Education

Bachelor's degree

Tools

ServiceNow

Job description

SAIC is seeking a Senior ServiceNow Consultant to configure, maintain, and optimize ServiceNow Customer Service Management (CSM) and Now Assist capabilities for government and enterprise environments. You will work on case management, knowledge, portals, and integrations.

You will implement AI-enabled features, govern data and security, and coordinate with ISSO/ISSM to meet DoD and regulatory requirements. Requires IAT II, CSA, 2+ years of ServiceNow, Secret clearance, and prior DoD experience;