ServiceNow Sr. Developer (Portal)

Accenture-Federal-Services-2; Springfield (VA); On-site; USD 117,000 - 243,000; Full time

Job summary

Accenture Federal Services seeks a senior UI/UX designer to lead end-to-end UX work for the Hadlock contract, crafting intuitive experiences across ServiceNow, custom apps, and enterprise platforms. You will establish design systems, guide usability standards, and mentor design teams while ensuring federal accessibility requirements and user needs are met throughout development.

You will architect information architecture, blueprints, and documentation, collaborating with product owners,

Qualifications

• 8 years of UI/UX design experience with enterprise apps and user research.
• onsite in Northern Virginia; ability to work at contractor facility 4–5 days weekly.
• Experience leading design teams and delivering accessible, federal-compliant interfaces.

Responsibilities

• Lead end-to-end UX design, research, persona development, journey mapping, wireframes and prototyping.
• Architect design systems and component libraries for consistency across apps.
• Conduct interviews, surveys, usability tests and analytics to inform design.
• Create high-fidelity mockups and interactive prototypes using Figma, XD or Sketch.
• Design ServiceNow portals, service catalogs and custom UIs with WCAG 2.1/Section 508 alignment.
• Mentor mid-level/junior designers and collaborate with product owners and developers.

Skills

UI/UX design

User research

Design systems

Mentoring

Education

Bachelor's in design

Tools

Figma

Adobe XD

Sketch

Job description

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

Job Description

Leads user interface and user experience design activities for the Hadlock contract, architecting intuitive, accessible, and mission-focused digital experiences across ServiceNow, custom applications, and enterprise platforms. Provides strategic UX leadership establishing design systems, interaction patterns, and usability standards while mentoring design teams and ensuring solutions meet federal accessibility requirements and user needs. Drives user-centered design practices integrating research, prototyping, and validation throughout the development lifecycle.

Key Responsibilities

• Leads end to end UX design processes including user research, persona development, journey mapping, wireframing, and prototyping
• Architects design systems and component libraries ensuring consistency across applications and platforms
• Conducts user research activities including interviews, surveys, usability testing, and analytics analysis
• Develops high fidelity mockups, interactive prototypes, and design specifications using Figma, Adobe XD, or Sketch
• Designs ServiceNow portal experiences, service catalog interfaces, and custom application UIs
• Establishes UX standards and design patterns aligned with federal accessibility requirements (Section 508, WCAG 2.1)
• Leads usability testing sessions analyzing findings and driving iterative design improvements
• Mentors mid-level and junior UX designers on design methodologies, tools, and best practices
• Collaborates with product owners, developers, and stakeholders translating requirements into user-centered designs
• Develops information architecture including navigation structures, content organization, and workflow designs
• Creates design documentation including style guides, pattern libraries, and interaction specifications
• Ensures responsive design approaches supporting desktop, tablet, and mobile experiences
• Advocates for user needs balancing usability, accessibility, and technical feasibility

Here’s What You Need

• 8 years of UI/UX design experience with proven expertise in enterprise application design and user research
• Location & Work Requirements: Northern Virginia area. This position requires onsite presence at the contractor facility 4 to 5 days per week.

Bonus Points If You Have

• ServiceNow CSA, ServiceNow UI/UX certifications, Google UX Design Certificate (or equivalent)

Security Clearance

• An active TS/SCI is required and must be willing to obtain polygraph

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:

$116,900 - $243,100 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an affirmative action employer for veterans and individuals with disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

We are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Accenture Federal Services’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.