Senior ServiceNow Developer - Public Trust Clearance

LIGHTFEATHER IO LLC; United States; Remote; USD 90,000 - 115,000; Full time

Benefits offered by this job

Remote work (EST hours)

Job summary

LightFeather IO LLC seeks a Senior ServiceNow Developer to design, develop, and deploy ServiceNow solutions for federal contracts. This fully remote role requires DHS Public Trust clearance, 9+ years of hands-on experience, and a strong command of ITSM/ITOM/HRSD modules, App Engine, and integration with REST/SOAP APIs.

You will lead a team in an Agile environment, mentor developers, and ensure secure, scalable implementations while collaborating with stakeholders and analysts.

Qualifications

• 9+ years of hands-on ServiceNow development and administration.
• Active DHS Public Trust clearance or higher.
• ServiceNow CSA certification.
• Strong expertise in ITSM, ITOM, HRSD modules and App Engine.
• Advanced knowledge of widget customization and UI scripting for Service Portal.
• Experience integrating ServiceNow with external systems via REST and SOAP APIs.
• Proven ability to lead development teams in Agile environments.
• Experience with CI/CD pipelines and DevOps practices for ServiceNow deployments.

Responsibilities

• Lead design, configuration, development, and deployment of ServiceNow applications.
• Develop, customize, and enhance ITSM/ITOM/HRSD modules and App Engine.
• Create and manage complex workflows, UI policies, and automation scripts.
• Develop custom widgets and UI components for the Service Portal.
• Lead integrations with external systems using REST, SOAP, and Integration Hub.
• Ensure platform security, RBAC, and data governance policies.
• Mentor and lead a team of ServiceNow developers in Agile sprints.
• Collaborate with stakeholders to translate requirements into scalable solutions.
• Troubleshoot platform issues, optimize performance, and conduct root cause analysis.
• Document technical solutions and architecture for knowledge sharing.

Skills

ServiceNow development

CSA Certification

App Engine

UI Policies/ACLs/Business Rules

JavaScript/GlideScript

AngularJS

REST/SOAP integrations

RBAC and security

Agile leadership

Mentoring

AWS

Tools

Jira

Azure DevOps

REST APIs

SOAP APIs

Flow Designer

Integration Hub

MID Server

AWS

Job description

LightFeather is seeking a highly skilled Senior ServiceNow Developer to play a critical role in designing, developing, and deploying ServiceNow solutions for federal government projects. This role requires deep technical expertise, strong leadership, and the ability to drive the successful implementation of ServiceNow applications while ensuring optimal performance, security, and scalability. The ideal candidate will have extensive experience in ServiceNow platform architecture, development, integrations, and workflow automation, along with the ability to lead teams in an Agile environment. This is a Full Time, Remote Position.

• Location: Fully Remote (EST hours)
• Job Type: Full-time
• Salary: $90,000–$115,000 annually, based on experience
• Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Public Trust level security clearance

Responsibilities:

• Lead the design, configuration, development, and deployment of ServiceNow applications, ensuring alignment with business requirements and industry best practices.
• Develop, customize, and enhance ServiceNow modules, including but not limited to ITSM, ITOM, HRSD, App Engine, and Service Portal.
• Create and manage complex workflows, business rules, UI policies, ACLs, and automation scripts using JavaScript, GlideScript, and Flow Designer.
• Develop custom widgets and UI components for the Service Portal using AngularJS, HTML, CSS, and JavaScript.
• Lead integration efforts with external systems using REST APIs, SOAP APIs, MID Server, Integration Hub, and third-party connectors.
• Ensure platform security, compliance, and best practices, including role-based access controls (RBAC) and data governance policies.
• Mentor and lead a team of ServiceNow developers, providing guidance, technical oversight, and best practices for efficient solution delivery.
• Collaborate with stakeholders and business analysts to translate requirements into scalable, maintainable ServiceNow solutions.
• Troubleshoot and resolve platform issues, optimize system performance, and conduct root cause analysis.
• Work within an Agile framework (Scrum/Kanban), participating in sprint planning, backlog grooming, and daily stand-ups.
• Document technical solutions, workflows, and architecture designs for internal knowledge sharing and client handover.

Required Qualifications and Skills:

• Active DHS Public Trust clearance or higher.
• 9+ years of hands-on experience with ServiceNow platform development and administration.
• ServiceNow Certified System Administrator (CSA).
• Strong expertise in ServiceNow App Engine and custom application development.
• Advanced knowledge of ServiceNow Service Portal Development, including widget customization and UI scripting.
• Experience integrating ServiceNow with external systems using REST, SOAP, and third-party APIs.
• Proven ability to lead development teams and ensure efficient, high-quality solution delivery.
• Experience working in Agile environments with tools like Jira or Azure DevOps.
• Experience with CI/CD pipelines and DevOps practices for ServiceNow application deployment.
• Experience working with Amazon Web Services (AWS).
• Strong scripting skills in JavaScript, GlideScript, and Flow Designer.
• Excellent communication skills with the ability to present technical concepts to both technical and non-technical audiences.
• Strong leadership and mentoring skills, with experience managing development teams.
• Exceptional problem-solving, analytical thinking, and troubleshooting abilities.
• Excellent stakeholder management, communication, and presentation skills.
• Conflict resolution expertise to mitigate risks and ensure project success.

Preferred:

• Experience with HR Service Delivery (HRSD) solutions within ServiceNow.
• Deep expertise in ServiceNow platform architecture and solution design.
• Experience with scripting languages such as JavaScript, GlideScript, and UI policies/business rules.
• Proficiency in designing and implementing complex integrations using Integration Hub and external APIs.

Why Join LightFeather?

At LightFeather, you’re not just taking a job—you’re joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You’ll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.

LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.