Lead ServiceNow Developer

Lightfeather Io Llc; Alexandria (VA); Remote; USD 120,000 - 140,000; Full time

Benefits offered by this job

Remote work (EST hours)

Job summary

LightFeather is seeking a ServiceNow Developer to support federal clients with modern web technologies. This remote role focuses on building high-code solutions that integrate across enterprise environments and enhance user experiences.

The ideal candidate thrives in a fast-paced, client-facing setting and collaborates with business and IT teams to deliver robust ServiceNow capabilities. Ideal candidates have 5+ years as a ServiceNow Developer, strong ITSM knowledge, and experience with

Qualifications

• 5+ years of experience as a ServiceNow Developer.
• Strong familiarity with ServiceNow tools (Service Catalog, Service Portal, Reports, Incident and Knowledge Base).
• Excellent communication with business and technical teams.
• Independent developer with strong analytical and problem-solving skills.
• Experience with ITIL/ITSM, Asset and Configuration Management.
• Experience with Agile/Scrum projects.
• Experience with data analysis and modeling on large data sets.

Responsibilities

• Work independently and as part of a technical team.
• Support multiple instances and domains for internal and external customers.
• Utilize Agile/Scrum to manage development work.
• Advise functional and admin teams on design and best practices in ServiceNow.
• Collaborate with business and technology partners to develop requirements.
• Develop enhancements to existing ServiceNow applications.
• Script Business Rules, Script Includes, Client Scripts, ACLs, Workflow activities, etc.
• Facilitate rollout of new applications and enhancements in ServiceNow.
• Analyze system performance issues and implement improvements.

Skills

ServiceNow

ITSM

Agile/Scrum

Data analysis

Requirements

Tools

ServiceNow CAD

Job description

LightFeather is seeking a ServiceNow Developer with a strong focus on supporting federal clients with modern web technologies. This position offers the opportunity to build custom, high-code solutions that enhance user experiences and system integration across enterprise environments. The ideal candidate is passionate about ServiceNow, eager to grow their technical capabilities, and thrives in a fast-paced, client-facing setting.

• Location: Fully Remote (EST hours)
• Job Type: Full-time
• Salary: $120,000-$140,000 annually, based on experience level.
• Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Secret-level security clearance

Responsibilities

• Work independently and as a technical team member
• Work in multiple instances and domains, supporting internal and external customers
• Utilize an Agile/Scrum methodology to manage development work
• Advise functional and admin teams on design, development and overall ServiceNow best practices
• Collaborate with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements.
• Solution and develop requested enhancements to existing ServiceNow applications
• Script Business Rules, Script Includes, Client Scripts, ACLs, Workflow Activities, etc.
• Facilitate and support the rollout of new application and enhancements in ServiceNow
• Analyze system performance issues and determine performance enhancements

Required Qualifications and Skills

• 5+ years of experience as a ServiceNow Developer.
• Strong familiarity and working knowledge of ServiceNow Suite of tools (Service Catalog, Service Portal, Reports, Incident and Knowledge Base, etc.)
• Demonstrable ability to communicate and listen well with business and technical people, regardless of title, with good self-awareness.
• Proven developer independent of the ServiceNow platform, with an emphasis on analytical and problem-solving skills.
• Demonstrated competency with IT Service Management, Asset and Configuration Management, ITIL/ITSM, PMP/PRINCE2 practices.
• Experience working on project teams that leverage Agile/Scrum.
• Experience with system/software engineering lifecycle principles, translating requirements into functional and technical solutions, application implementation and support, enterprise monitoring.
• Experience working with large data sets and performing data analysis/modeling to help facilitate and inform management decisions.

Preferred

• ServiceNow CAD (Certified Application Developer)

Why Join LightFeather?

You’ll be part of a team dedicated to meaningful impact, working on solutions that address mission-critical needs. Experience variety, fulfillment, and the opportunity to work with some of the best in the industry.

LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.