Senior ServiceNow Business Analyst — Enterprise Catalog & ITSM

Raymond James; Memphis (TN); Ibrido; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Raymond James is seeking a Sr. ServiceNow Business Analyst to support the ServiceNow Request Management Team. The role translates complex business needs into actionable requirements and partners with business owners, development teams, and leadership to improve efficiency and user experience.

The position is hybrid, requiring three days per week in an office, with a focus on governance, process standards, and scalable catalog solutions across the enterprise.

Competenze

• Solid background in business process and requirements gathering.
• 3–6 years documenting and analyzing business processes as end-user agile stories.
• Experience within ITSM, ITOM, and ServiceNow processes; Scrum Master skills preferred.

Mansioni

• Manage stakeholders, ownership of intake analysis, discovery, and outcomes across enterprise stakeholders.
• Lead cross-functional conversations, coach on requirements quality, prioritize with product and development teams.
• Translate requirements into actionable user stories and acceptance criteria.
• Ensure clear end-user stories for the agile development team and drive solution directions.

Conoscenze

Business analysis

Requirements gathering

ITSM

ITOM

ServiceNow

Stakeholder management

Formazione

High School diploma

Descrizione del lavoro

Raymond James is seeking a Sr. ServiceNow Business Analyst to support the ServiceNow Request Management Team. The role translates complex business needs into actionable requirements and partners with business owners, development teams, and leadership to improve efficiency and user experience.

The position is hybrid, requiring three days per week in an office, with a focus on governance, process standards, and scalable catalog solutions across the enterprise.