Senior ServiceNow Business Analyst – Catalog & ITSM

Raymond James; Southfield (MI); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Raymond James is seeking a Sr. ServiceNow Business Analyst to join the ServiceNow Request Management Team within the Service Management Solutions group.

You will translate complex business needs into actionable requirements and drive scalable Service Catalog solutions across the enterprise. You will partner with business owners, development teams and leadership to evaluate process impacts, define acceptance criteria, and support governance standards while improving operational efficiency and

Qualifications

• Must have a solid background in business process and requirements gathering.
• 3–6 years of experience documenting and analyzing business processes as end-user agile stories.
• Experience within ITSM, ITOM, and ServiceNow processes; Scrum Master skills preferred.

Responsibilities

• Manage stakeholders, owning intake analysis and requirements discovery.
• Lead cross-functional conversations and coordinate with product and development teams.
• Create acceptance criteria, translate technical concepts for business owners, and drive solution alignment.
• Assist in governance, catalog governance, and process standardization; participate in testing.

Skills

Business process analysis

Requirements gathering

Stakeholder management

Agile stories

Education

High School diploma

Tools

ServiceNow

ITOM

ITSM

Job description

Raymond James is seeking a Sr. ServiceNow Business Analyst to join the ServiceNow Request Management Team within the Service Management Solutions group.

You will translate complex business needs into actionable requirements and drive scalable Service Catalog solutions across the enterprise. You will partner with business owners, development teams and leadership to evaluate process impacts, define acceptance criteria, and support governance standards while improving operational efficiency and