Senior ServiceNow BA - Enterprise Catalog & ITSM (Hybrid)

Raymond James; Saint Petersburg (FL); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Raymond James is seeking a Sr. ServiceNow Business Analyst to join the ServiceNow Request Management Team within the Service Management Solutions group.

This hybrid role requires three days weekly in-office, collaboration with business owners and development teams, and delivering scalable Service Catalog solutions across the enterprise. The ideal candidate translates complex business needs into actionable requirements, supports governance standards, and enhances operational efficiency and user

Qualifications

• Must have a solid background in business process and requirements gathering.
• 3–6 years of experience documenting and analyzing business processes in end-user agile stories.
• Experience within ITSM, ITOM, ServiceNow processes.
• Scrum Master skills would be preferred.

Responsibilities

• Manage stakeholders, owning intake analysis, leading requirements discovery, shaping solution direction, and driving outcomes across enterprise stakeholders
• Lead cross-functional conversations, influence without authority, coach stakeholders on requirements quality, and partner with product and development teams on prioritization and solution tradeoffs
• Collect requirements, design solutions to meet business process and application requirements
• Establishes story/request acceptance criteria, necessary metrics, and overall intent/goal
• Translates technical complexities to business owners to drive solutions
• Communication and coordination between the relevant business owners and the agile development team
• Ensures the team has a clear understanding of end-user stories to be developed in the system
• Create and maintain issue logs, facilitating working sessions, removing ambiguity, managing dependencies, and driving decision readiness
• Assist in ownership of process standards, catalog governance, workflow modernization, risk reduction, and continuous improvement
• Participates in testing and reviews by representing business owner’s interests and coordinating with them to elicit feedback
• Performs other duties and responsibilities as assigned

Skills

Business analysis

Requirements gathering

ITSM

ITOM

ServiceNow

Agile

Scrum Master

Education

High School

Job description

Raymond James is seeking a Sr. ServiceNow Business Analyst to join the ServiceNow Request Management Team within the Service Management Solutions group.

This hybrid role requires three days weekly in-office, collaboration with business owners and development teams, and delivering scalable Service Catalog solutions across the enterprise. The ideal candidate translates complex business needs into actionable requirements, supports governance standards, and enhances operational efficiency and user