Senior ServiceNow Architect – Enterprise Solutions (TS/SCI)

CACI International Inc; Bethesda (MD); On-site; USD 121,000 - 266,000; Full time

Job summary

CACI is seeking a senior ServiceNow Architect to lead enterprise-wide design and integration of ServiceNow solutions in support of national security missions. You will collaborate with stakeholders to deliver scalable, high-quality technical solutions and mentor teams.

The role focuses on establishing standards, guiding agile delivery, and ensuring upgrade-readiness while balancing time, cost, and risk. A TS/SCI with poly clearance is required, along with a BA/BS and strong communication skills.

Qualifications

• Minimum 10 years’ experience and demonstrated knowledge of developing and directing the design, architecture and implementation of data services that include COTS products, security identity and access management services
• Minimum 8 years’ experience developing System Architecture, Software Architecture and Enterprise Architecture diagrams and associated technical specifications
• Thorough experience with ServiceNow Configuration Management Database (CMDB)
• Detailed experience with ServiceNow Common Service Data Model (CSDM)
• Extensive experience designing/implementing ServiceNow solutions (e.g., ITSM, ITOM, HRSD, CSM)
• Strong understanding of ServiceNow integrations, APIs, and data modeling
• Experience working within an agile sprint development team environment using ServiceNow platform
• Experience establishing enterprise service offerings
• Ability to creatively collaborate with other program personnel to ensure a unified and well-executed goal
• Composure and ability to lead with confidence and calmness when faced with competing high-priority projects and difficult decisions and when delivering solutions
• Excellent written and verbal communications skills using MS Word and other tools
• Excellent presentation development and delivery skills using MS PowerPoint
• TS/SCI CI Poly
• BA/BS Degree

Responsibilities

• Lead end-to-end architecture, design, and implementation of complex ServiceNow solutions
• Serve as the technical lead, evaluating deep architectural fit, integration complexity, and whether "out-of-the-box" (OOTB) functionality meets requirements
• Identify "must-have" vs. "nice-to-have" features across core workflows (e.g., Incident, Change, Asset Management)
• Act as the liaison with government technical leaders, program leadership and other stakeholders to identify, evaluate and integrate with enterprise service offerings
• Develop and implement standards for the acquisition, use and maintenance of technology
• Deliver products in coordination with the agile project delivery teams and participate in briefings with program and government personnel as required
• Establish and enforce development standards, code reviews, and architectural principles to minimize technical debt and ensure upgrade-readiness
• Focus on long-term scalability and strategic roadmap alignment
• Compare the current state against the desired future state, assessing alternative requirements, determining whether excessive custom coding or third-party plugins align with ServiceNow platform optimization plans
• Architect integrations with third-party technologies and act as a subject matter expert (SME) on platform capabilities
• Leading in the creation of technical designs that leverage out-of-the-box ServiceNow capabilities while managing necessary customization

Skills

ServiceNow

CMDB

CSDM

ITSM

ITOM

HRSD

CSM

APIs

Agile

Communication

Education

BA/BS Degree

Tools

ServiceNow

Job description

CACI is seeking a senior ServiceNow Architect to lead enterprise-wide design and integration of ServiceNow solutions in support of national security missions. You will collaborate with stakeholders to deliver scalable, high-quality technical solutions and mentor teams.

The role focuses on establishing standards, guiding agile delivery, and ensuring upgrade-readiness while balancing time, cost, and risk. A TS/SCI with poly clearance is required, along with a BA/BS and strong communication skills.