Senior ServiceNow Architect

ABBVIE; Cambridge (MA); On-site; USD 141,500 - 268,500; Full time

Job summary

AbbVie, a global biopharmaceutical leader, seeks a discipline expert to drive enterprise technology strategy and system architecture. You will lead architecture across ServiceNow and enterprise solutions, ensuring scalability, security, and alignment with business objectives.

The role involves guiding governance, mentoring teams, and partnering with HR, IT, and business stakeholders to deliver sustainable technology platforms in regulated environments.

Qualifications

• Bachelor’s degree or equivalent in Science or Technology with years of experience (as stated).
• Strong ServiceNow background in enterprise systems and solution architecture.
• Experience designing governance for enterprise service management, catalogs, HR, CSM, GRC, and workflow automation.
• Ability to influence senior stakeholders and collaborate across cross-functional teams.

Responsibilities

• Develops and drives discipline strategy aligned with functional goals and business objectives.
• Provides architectural leadership for enterprise service management and ServiceNow solutions.
• Ensures quality of major initiatives through architectural design and risk mitigation.
• Partner with stakeholders to translate requirements into scalable technology solutions.
• Evaluate solution options and ensure security and technical fit.
• Mentor and share best architectural practices within the function.
• Identify emerging technologies and incorporate them into planning.
• Manage vendor relationships in line with corporate standards.
• Ensure adherence to security and compliance policies.

Skills

ServiceNow

Enterprise architecture

Leadership

Stakeholder collaboration

Education

Bachelor’s degree in Science or Technology

Advanced degree (Master’s/PhD)

Tools

ServiceNow

Workflow automation

Job description

• Compensation: USD 141,500 - USD 268,500 - yearly

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us atwww.abbvie.com . Follow @abbvie onLinkedIn, Facebook ,Instagram ,X andYouTube.

Job Description

As adisciplineexpert and technical leader, drives functional performance by designing and implementing enterprise technology solutions that enable and accelerate delivery of new or improved products and services. Acts as a technical leader at group, department, and cross-functional levels, responsible for managing Technology, Solution, and System architectures and ensuring alignment with Enterprise Architecture standards. Provides architectural leadership and governance across key enterprise solutions, including service management and workflow technologies, to ensure scalability, security, and alignment with businessobjectives.

Responsibilities:

• Develops and drives discipline strategy aligned with functional goals and key businessobjectives, including enterprise solution and system architecture.
• Provides architectural leadership and design guidance for enterprise service management, ServiceNow, and enterprise solutions, ensuring alignment with enterprise standards and business needs.
• Ensuresqualityand effectiveness of major initiatives through sound architectural design, early risk assessment, and implementation of mitigation strategies.
• Partners with business, HR, OEC, IT, and BTS stakeholders to translate requirements into scalable and sustainable technology solutions.
• Reviews andevaluatessolution options, enhancements, and integrations to assess enterprise impact, security, and technical fit.
• Advances technicalexpertisewithin the functionbymentoring, advising, and sharing architectural best practices.
• Identifiesand evaluates emerging technology trends and incorporates relevant advancements into short- and long-term architectural planning.
• Shapes and manages relationships with vendors and partners in alignment with corporate values and enterprise standards.
• Ensures adherence to corporate and divisional policies, including security, compliance, data protection, and audit requirements.
• Contributes to multi-year roadmaps and project plans, supporting proactive identification of risks and opportunities.

Qualifications

• Bachelor’s Degree or equivalent education in Science or Technology-related field plus 9 years of experience;Master’s Degreeor equivalent education in Science or Technologyplus 8 years of experience; PhD in Science or Technology-related field or PharmD plus 4 years of experience.
• Strong ServiceNow technical background in enterprise systems and solution architecture, preferably in regulated environments.
• Experience designing and governing enterprise service management, Service Portal, Catalogs, HR, CSM, GRC solutions, and workflow automation.
• Demonstrated ability to evaluate solution options and design architectures that balance business needs and long-term sustainability.
• Proven ability to influence and collaborate with senior stakeholders and cross-functional teams.
• Experience working in regulated environments with security and compliance considerations.
• Strong leadership, communication, and mentoring skills.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof this posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location, andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.
• This job is eligible toparticipatein our long-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company's sole andabsolutediscretion unless and until paid andmay bemodifiedat the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.

Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico applicants seeking a reasonable accommodation,