Senior ServiceNow Architect

Allergan; North Chicago (IL); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k) plan

Job summary

A leading pharmaceutical company in North Chicago is seeking a discipline expert and technical leader to drive functional performance through designing and implementing enterprise technology solutions. This role requires significant experience in ServiceNow and strong leadership skills to ensure alignment with business objectives. The ideal candidate should hold a relevant degree and have experience in regulated environments. We offer a comprehensive benefits package including medical insurance and paid time off.

Qualifications

• Bachelor's Degree with 9 years’ experience, Master's with 8, or PhD with 4 years.
• ServiceNow Certified Application Architect (CAA) or Certified Technical Architect (CTA).
• Experience in designing enterprise service management and workflow automation.
• Proven ability to influence senior stakeholders and lead cross‑functional teams.
• Experience in regulated environments with security/compliance considerations.
• ServiceNow Certified Application Architect (CAA) and/or Certified Technical Architect (CTA).

Responsibilities

• Drive functional performance through technology solutions.
• Partner with stakeholders to translate requirements into sustainable technology solutions.
• Ensure architecture aligns with business objectives and enterprise standards.
• Partners with business, HR, IT, and BTS stakeholders to translate requirements into scalable technology solutions.
• Reviews options and integrations for enterprise impact, security, and technical fit.
• Mentors and shares architectural best practices within the function.

Skills

ServiceNow technical background

Leadership skills

Communication skills

Mentoring

Security/compliance awareness

Education

Bachelor's Degree

Master's Degree

PhD

Tools

ServiceNow

Enterprise solutions

Catalogs

HR, CSM, GRC workflows

Job description

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us atwww.abbvie.com. Follow @abbvie onX,Facebook,Instagram,YouTube,LinkedInandTik Tok.

Job Description

As adisciplineexpert and technical leader, drives functional performance by designing and implementing enterprise technology solutions that enable and accelerate delivery of new or improved products and services. Acts as a technical leader at group, department, and cross-functional levels, responsible for managing Technology, Solution, and System architectures and ensuring alignment with Enterprise Architecture standards. Provides architectural leadership and governance across key enterprise solutions, including service management and workflow technologies, to ensure scalability, security, and alignment with businessobjectives.

Responsibilities

• Develops and drives discipline strategy aligned with functional goals and key businessobjectives, including enterprise solution and system architecture.
• Provides architectural leadership and design guidance for enterprise service management, ServiceNow,andenterprisesolutions, ensuring alignment with enterprise standards and business needs.
• Ensures quality and effectiveness of major initiatives through sound architectural design, early risk assessment, and implementation of mitigation strategies.
• Partners with business, HR,OEC,IT, and BTS stakeholders to translate requirements into scalable and sustainable technology solutions.
• Reviews and evaluates solution options, enhancements, and integrations to assess enterprise impact, security, and technical fit.
• Advances technicalexpertisewithin the function by mentoring, advising, and sharing architectural best practices.
• Identifiesand evaluates emerging technology trends and incorporates relevant advancements into short- and long-term architectural planning.
• Shapes and manages relationships with vendors and partners in alignment with corporate values and enterprise standards.
• Ensures adherence to corporate and divisional policies, including security, compliance, data protection, and audit requirements.
• Contributes to multi-year roadmaps and project plans, supportingproactiveidentification of risks and opportunities.

Qualifications

• Bachelor's Degree with 9 years’ experience; Master's Degree with 8 years’ experience; PhD with 4 years’ experience.
• StrongServiceNowtechnical background in enterprise systems and solution architecture, preferably in regulated environments.
• ServiceNow Certified Application Architect (CAA) and/or ServiceNow Certified Technical Architect (CTA) certification.
• Experience designing and governing enterprise service management,Service Portal, Catalogs, HR, CSM, GRC solutions, andworkflowautomation.
• Demonstratedability to evaluate solution options and design architectures that balance business needs and long-term sustainability.
• Proven ability toinfluence and collaborate with senior stakeholders and cross-functional teams.
• Experience working in regulated environments with security and compliance considerations.
• Strong leadership, communication, and mentoring skills.

Additional Information

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof this postingbased on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location, andwemay ultimatelypay more orless than the posted range. This range may be modified in thefuture.

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.

• This job is eligible to participate in our short-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission,incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employee remains in the Company's sole andabsolutes discretion unless and until paidandmay be modified at the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visithttps://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

What AbbVie Has to Offer

Our work can—and does—have a tangible, lasting impact on millions of people. But it’s not just the results that matter. How we achieve them matters, too. Leading with purpose, we work to build a more sustainable future for generations to come. We do that by putting our expertise, resources and talent to work to make a real difference for patients, communities and our world.