Senior ServiceNow Administrator - Active Secret clearance

PGTEK; Montgomery (AL); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

Vision Plan

Dental Insurance

Life Insurance

401(k) Matching

Disability Insurance

Education Assistance

Job summary

PGTEK is seeking a Senior ServiceNow Administrator with an active Secret clearance to support a federal client in a secure, compliant environment. You will administer, configure, and sustain the ServiceNow platform across Development, Test, and Production while ensuring platform stability.

The role requires ITSM, CMDB, and Flow Designer expertise, with DoD/regulatory experience. You will mentor junior staff and collaborate with government stakeholders on upgrades, integrations, and security

Qualifications

• Active Secret security clearance and U.S. citizenship required.
• 5–8+ years hands-on ServiceNow administration experience.
• Strong ITSM, CMDB, Service Catalog, and Flow Designer knowledge.
• Experience supporting DoD/regulatory environments and federal cybersecurity.
• Proven troubleshooting and stakeholder communication skills.
• IAT Level II certification or equivalent security credential.

Responsibilities

• Administer, maintain, and support ServiceNow across environments, including upgrades and patches.
• Manage users, roles, ACLs, and security policies per federal requirements.
• Monitor performance; provide Tier 2/3 support and issue resolution.
• Coordinate update sets, releases, and deployment across instances.
• Configure Business Rules, UI Policies, Client Scripts, and Flow Designer workflows.
• Support ITSM, ITOM, HRSD, SecOps, and CSM modules.
• Develop workflows to improve operational efficiency.
• Ensure compliance with NIST RMF, FISMA, and STIG requirements.
• Prepare ATO documents and POA&M remediation activities.
• Collaborate with ISSO/ISSM and cybersecurity teams.
• Support REST and SOAP API integrations and CAC/PIV auth.
• Mentor junior staff and contribute to roadmap and briefings.

Skills

Active Secret clearance

ServiceNow admin

ITSM processes

CMDB management

Flow Designer

Security compliance (NIST RMF/STIG)

API integrations (REST/SOAP CAC/PIV)

Technical communication

Tools

ServiceNow Platform

Job description

Senior ServiceNow Administrator (Active Secret Clearance)

Location: Hybrid – Fort Meade, MD | Ogden, UT | Oklahoma City, OK | Montgomery, AL | Mechanicsburg, PA
Salary Range: $110,000–$150,000 annually
Clearance Requirement: Active Secret Clearance (U.S. Citizenship Required)

Position Overview

PGTEK is seeking an experienced Senior ServiceNow Administrator to support a federal customer in a secure, compliance-driven environment. This individual will be responsible for the administration, configuration, maintenance, and operational sustainment of the ServiceNow platform across multiple environments.

The ideal candidate will bring extensive ServiceNow administration experience, a strong understanding of IT Service Management (ITSM) processes, and familiarity with federal cybersecurity requirements and compliance frameworks. This position will also serve as a technical leadership resource, providing guidance to junior administrators and collaborating with government stakeholders to ensure platform stability, security, and continuous improvement.

This is a long-term opportunity supporting mission-critical federal infrastructure.

Work Arrangement: This is a hybrid position requiring weekly local travel to the assigned project site. Candidates must reside within 90 minutes of at least one of the following locations: Fort Meade, MD; Ogden, UT; Oklahoma City, OK; Montgomery, AL; or Mechanicsburg, PA.

Key Responsibilities

• Administer, maintain, and support ServiceNow across Development, Test, and Production environments, including platform upgrades, patching, and vulnerability remediation.
• Manage users, groups, roles, and Access Control Lists (ACLs) in accordance with federal security policies and requirements.
• Monitor platform performance, health, and availability while providing Tier 2/3 support and troubleshooting escalated technical issues.
• Manage update sets, release management, and deployment processes across multiple ServiceNow instances.
• Configure and maintain Business Rules, UI Policies, Client Scripts, Flow Designer workflows, Service Catalog items, and Service Portal components.
• Support ServiceNow modules such as ITSM, ITOM, HRSD, SecOps, and Customer Service Management (CSM).
• Develop and maintain workflow automation to improve operational efficiency and streamline business processes.
• Ensure platform compliance with NIST 800-53, Risk Management Framework (RMF), FISMA, and Security Technical Implementation Guide (STIG) requirements.
• Support Authority to Operate (ATO) documentation, security artifacts, and Plan of Action and Milestones (POA&M) remediation activities.
• Coordinate with Information System Security Officers (ISSO), Information System Security Managers (ISSM), and cybersecurity teams to maintain security compliance and audit readiness.
• Support REST and SOAP API integrations, as well as identity and access management integrations, including CAC/PIV authentication.
• Mentor junior administrators and developers, contribute to platform roadmap planning, and provide technical briefings and status updates to government stakeholders.

• Active Secret security clearance. U.S. citizenship is required.
• 5–8+ years of hands-on ServiceNow administration experience.
• DoD 8570/8140 IAT Level II certification, such as CompTIA Security+ CE or an equivalent certification.
• Strong understanding of ITSM processes, CMDB management, Service Catalog, and Flow Designer.
• Hands-on experience with ServiceNow platform upgrades, instance management, update sets, and release management.
• Experience supporting federal, Department of Defense (DoD), or other highly regulated environments.
• Strong troubleshooting, problem-solving, and root cause analysis skills.
• Excellent written and verbal communication skills, including technical documentation and stakeholder coordination.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) certification.
• One or more ServiceNow Certified Implementation Specialist (CIS) credentials.
• Experience with ITOM, ServiceNow Discovery, or Service Mapping.
• Experience hardening ServiceNow environments in accordance with STIG requirements and supporting ATO processes.
• Previous experience leading or mentoring a ServiceNow administration or development team.
• ITIL v4 Foundation certification.

Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment.

ABOUT PGTEK

PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family.

EOE, including disability/veterans